Zapier makes it easy to integrate Slack with Gorgias - no code necessary. See how you can get setup in minutes.
A trigger is the event that starts your Zap—like a "New Public Message Posted Anywhere" from Slack.
An action happens after the trigger—such as "Create Ticket" in Gorgias.
Zapier seamlessly connects Slack and Gorgias, automating your workflow.
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Triggers when a new #channel is created.
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When a customer submits a new support ticket in Gorgias, Zapier can automatically send a notification to a designated Slack channel. This ensures the customer support team is instantly updated about the incoming issue, reducing response time and improving customer satisfaction.
Customer Support OpsWhen team members tag a specific topic or person in a Slack channel, Zapier can create a notification or task in Gorgias. This helps project managers stay in the loop and ensure that action items are tracked without combing through Slack conversations.
Project ManagementNew to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Slack and Gorgias
To set up the integration, you'll first need to connect both Slack and Gorgias within our platform. This involves providing the necessary permissions for us to access and manage data between these two applications. Once connected, you can choose specific triggers in Gorgias (like 'New Ticket' or 'Ticket Updated') and actions in Slack (such as 'Send Channel Message').
In the integration, you can configure triggers such as 'New Ticket', 'Ticket Updated', or 'Customer Replied' within Gorgias. These can be set to prompt actions in Slack like notifying a specific channel or sending a direct message.
Yes, you can customize the notifications by choosing which specific events in Gorgias should trigger alerts in your Slack workspace. We allow you to include relevant ticket details like subject line, customer information, and more.
Absolutely, when setting up actions for your Slack notifications through our platform, you can specify whether messages are sent from your own profile or through a custom bot name.
To manage multiple notifications efficiently, we recommend using our conditional logic feature. This allows you to filter which updates are sent as notifications based on criteria like ticket priority or status changes.
Yes, by configuring private message actions for events such as 'Customer Replied' or urgent ticket updates within our platform, you can ensure sensitive information is handled discreetly.
There's no strict limit on the number of channels you can connect with; however, we recommend focusing alerts on relevant channels only to prevent cluttering your workspace with too many updates.
