FreeScout + Microsoft Teams
Create a Microsoft Teams message for every new conversation in FreeScout
Stay updated instantly on your team's communication with this workflow. When a new conversation is initiated in FreeScout, a message will be created into your designated Microsoft Teams channel. This workflow takes care of the manual work, enabling your team to respond promptly to customer queries, thereby improving customer service and boosting productivity. Keep your team synced and make every conversation count with seamless bridging between FreeScout and Microsoft Teams.
Stay updated instantly on your team's communication with this workflow. When a new conversation is initiated in FreeScout, a message will be created into your designated Microsoft Teams channel. This workflow takes care of the manual work, enabling your team to respond promptly to customer queries, thereby improving customer service and boosting productivity. Keep your team synced and make every conversation count with seamless bridging between FreeScout and Microsoft Teams.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Send Bot Message
Sends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
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Mailbox ID
Status
Folder ID
Assignee User ID
Try ItTeamRequired
Try ItChatRequired
Exclude messages by you?
Try ItTeamRequired
Try It
TypeRequired
MailboxRequired
SubjectRequired
ID
Email
First Name
Last Name
Phone
Job Title
Photo URL
Photo Type
Address
Company
TextRequired
Thread TypeRequired
User ID
CustomerRequired
Import Only
TeamRequired
ChannelRequired
Member
Highlight Word
Try ItNew Chat
Triggers when a new chat is created.
Try ItTeamRequired
ChannelRequired
Try It
