FreeScout + Mattermost
Create Mattermost messages from new FreeScout conversations
Create seamless communication between FreeScout and Mattermost with this efficient automation. Upon the creation of a new conversation in FreeScout, a message is immediately posted in Mattermost. This not only ensures swift correspondence but also improves team collaboration by keeping everyone updated on customer interactions. Enhance your customer service productivity with this simple yet effective workflow.
Create seamless communication between FreeScout and Mattermost with this efficient automation. Upon the creation of a new conversation in FreeScout, a message is immediately posted in Mattermost. This not only ensures swift correspondence but also improves team collaboration by keeping everyone updated on customer interactions. Enhance your customer service productivity with this simple yet effective workflow.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Post Message
Post a new message to a channel.
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Mailbox ID
Status
Folder ID
Assignee User ID
Try ItTeamRequired
ChannelRequired
Message TextRequired
Username
Icon URL
TypeRequired
MailboxRequired
SubjectRequired
ID
Email
First Name
Last Name
Phone
Job Title
Photo URL
Photo Type
Address
Company
TextRequired
Thread TypeRequired
User ID
CustomerRequired
Import Only
