Emotive + Freshdesk
Update Emotive tickets and add notes in Freshdesk immediately
Optimize your customer service workflow with this efficient solution. When an update occurs on a ticket within the Emotive app, this seamless procedure ensures that your Freshdesk app receives a note addition to the corresponding ticket. Enhance your productivity, keep track of updates effortlessly, and provide a more responsive service to your customers. This workflow takes care of the details, so you can focus on delivering top-notch customer support.
Optimize your customer service workflow with this efficient solution. When an update occurs on a ticket within the Emotive app, this seamless procedure ensures that your Freshdesk app receives a note addition to the corresponding ticket. Enhance your productivity, keep track of updates effortlessly, and provide a more responsive service to your customers. This workflow takes care of the details, so you can focus on delivering top-notch customer support.
- When this happens...Update Ticket
Ticket updates test trigger
- automatically do this!Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
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New Ticket
Triggers when a new support ticket is created.
Try ItExternal Ticket IDRequired
Note
Ticket Event Time
Agent ID
Status
System TypeRequired
Phone Number
First Name
Last Name
Email
SourceRequired
Key
Value
Type
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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Update Ticket
Ticket updates test trigger
Try ItCustomer First Name
Customer Last Name
Customer Phone NumberRequired
Order DateRequired
Order IDRequired
Text Opt-In
Discount Codes
Total PriceRequired
Is Subscribed Order
Product Title
Product SKU
Product Collection ID
PriceRequired
Ticket IDRequired
External Ticket IDRequired
External User IDRequired
status
System type
New Contact
Triggers when a new customer is created.
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