Dropbox + Serviceaide

Get attachments as a link in Serviceaide when a file is added to a Dropbox folder

Do you have a Dropbox folder that you'd like to use for attachments to Serviceaide Intelligent Service Management tickets? Use this Dropbox to Serviceaide integration and add an attachment with the name as ticket ID to have a worklog added to the ticket with a link to the attachment in Dropbox automatically every time a new file is added to a specified folder.

When this happens...
New File in Folder
Triggers when a new file is added to a folder. Make sure the number of files/folders in the watched folder does not exceed 6000.
TriggerPolling
automatically do this!
Add Worklog (Any Ticket)
Add a new worklog to any existing ticket.
ActionWrite

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Supported triggers and actions

- Space
- FolderRequired
- Include files in subfolders?
- Include sharing link?
Trigger
Polling
Try It
- Space
- FolderRequired
- Include files in subfolders?
- Include file contents?
- Include sharing link?
Trigger
Polling
Try It
- Space
- Shared FolderRequired
- Member Email AddressesRequired
- Access LevelRequired
- Notify Members?Required
Action
Write
- Space
- TitleRequired
- Destination FolderRequired
- Description
- Deadline
- Open for Uploads
Action
Write
- Space
- Folder PathRequired
- Important Information
Action
Write

- Space
- FolderRequired
- FileRequired
- Overwrite
- Specify File Name
- Specify File Extension
- Include sharing link?
Action
Write
- Space
- FolderRequired
- File NameRequired
- File ContentRequired
- Overwrite
- Include sharing link?
Action
Write

- Space
- FileRequired
- New NameRequired
Action
Write
- Space
- Shared Link URLRequired
- Allow Downloading With Shared Link?Required
Action
Write
- Space
- Shared Link URLRequired
- Set or Remove PasswordRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Space
- FolderRequired
- Include files in subfolders?
- Folder NameRequired
- Include Deleted Folders?
- Include sharing link?
Action
Search
- Space
- FolderRequired
- Search TermRequired
- Include file contents?
- Include sharing link?
Action
Search
- Space
- FolderRequired
- Include contents of subfolders?
- Include deleted files and folders?
- Include media info?
- Include sharing link?
Action
Search
New User
Triggers when a new user is created.
Trigger
Polling
Try It
New Worklog
Triggers when a new worklog is added to a ticket.
Trigger
Polling
Try It
- Organization NameRequired
- Organization Type
- Web URL
- Address
- City
- State
- State Code
- Country
- Country Code
- Phone
- Support Email
- Support Phone
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Email AddressRequired
- First NameRequired
- Last NameRequired
- Middle Name
- Employee ID
- Job Title
- Phone Number
- VIP User
Action
Write
- Requester NameRequired
- Ticket Description
- Ticket Detail
- Ticket Status
Action
Search

Shared Folders
Triggers when a shared folder is added.
Trigger
Polling
Try It
- Space
- FolderRequired
- File
- Include files in subfolders?
- Include file contents?
- Include sharing link?
Trigger
Polling
Try It
- Space
- FileRequired
- New LocationRequired
Action
Write
- Space
- File PathRequired
- Important Information
Action
Write
- Space
- FolderRequired
- Folder NameRequired
Action
Write
- Space
- FileRequired
- New LocationRequired
Action
Write
- Space
- FolderRequired
- File NameRequired
- File ContentRequired
- Include sharing link?
Action
Write
- Space
- PathRequired
- Requested Visibility
- Link Password
- Expires At
Action
Write
- Space
- Shared Link URLRequired
- Set or Remove ExpirationRequired
Action
Write
- Space
- Shared Link URLRequired
- Audience
- Access
Action
Write
- Space
- Search queryRequired
- Search path
- Order by
- File status
- Search filenames only
- File extensions
- File categories
Action
Search
- Space
- FolderRequired
- Include files in subfolders?
- File NameRequired
- Include Deleted Files?
- Include file contents?
- Include sharing link?
Action
Search
- Space
- Path
- Direct links only
Action
Search
New Ticket
Triggers when a new ticket is created.
Trigger
Polling
Try It
Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
Trigger
Polling
Try It
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Ticket Identifier (X00-XX)Required
- Description of commentsRequired
- Worklog TypeRequired
- Client ViewableRequired
- Time spent in minutes
Action
Write

About Dropbox

Dropbox lets you store your files online, sync them to all your devices, and share them easily. Get started for free, then upgrade for more space and security features.

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Related categories

File Management & Storage

Similar apps

About Serviceaide

ServiceAide Cloud Service Management is an online, Cloud based IT Service Management system.

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Customer Support

Dropbox + Serviceaide

Get attachments as a link in Serviceaide when a file is added to a Dropbox folder

New Folder

New File in Folder

Add Folder Member

Create File Request

Delete Folder

Upload File

Create Text File

Rename File

Set Shared Link Download Permission

Set or Remove Shared Link Password

API Request (Beta)

Find Folder

Find File (Content Search)

List Folder Contents

New User

New Worklog

Create Organization

Create Service Request Ticket

Create User

Find Ticket

Shared Folders

New or Updated File

Copy File

Delete File

Create Folder

Move File

Create or Append to Text File

Create Shared Link

Set or Remove Shared Link Expiration

Set Shared Link Visibility and Access

Advanced Search

Find File

Find Shared Links

New Ticket

Update to Ticket Status or Action

Create Change Request Ticket

Create Problem Ticket

Create Incident Ticket

Add Worklog (Any Ticket)

About Dropbox

Related categories

Similar apps

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Box

OneDrive

About Serviceaide

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