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Connect Gong and ChatGPT (OpenAI) to power AI-driven automation

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Zapier makes it easy to integrate Gong with ChatGPT (OpenAI) - no code necessary. See how you can get setup in minutes.

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Gong
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Gong
1. Choose trigger event
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ChatGPT (OpenAI)
ChatGPT (OpenAI) logo
ChatGPT (OpenAI)
2. Choose action
Gong logo
1. Select the event
Setup
Test
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Gong
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Call" from Gong.

Add your action

An action happens after the trigger—such as "Analyze Images" in ChatGPT (OpenAI).

You’re connected!

Zapier seamlessly connects Gong and ChatGPT (OpenAI), automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Accessible Workspaces
    • Available Saved Searches
    Trigger
    Instant
    Try It
    • 1. THE OBJECT THAT WAS VIEWED - What's The Name Of The Object?
      Required
    • 1. THE OBJECT THAT WAS VIEWED - What's The ID Of The Object?
      Required
    • 1. THE OBJECT THAT WAS VIEWED - What's The Direct URL To View The Object?
      Required
    • 1. THE OBJECT THAT WAS VIEWED - How Many Dynamic Properties Do You Have To Display For The Object?
      Required
    • 2. THE VIEWING EVENT - What's The Name Of The Event? (example: "Document Viewed" or "Presentation Viewed")
    • 2. THE VIEWING EVENT - What's The ID Of The Event?
    • 2. THE VIEWING EVENT - What's The URL To View More Info Regarding The Event?
    • 2. THE VIEWING EVENT - How Many Dynamic Properties Do You Have To Display For The Sharing Event?
      Required
    • Email
      Required
    • Name
    • GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
    Action
    Write
    • Message
    • Images
      Required
    • Max Tokens
    Action
    Write
    • Text to Be Analyzed
      Required
    • Model
      Required
    • Analysis Type
      Required
    • Info_1
    Action
    Write
    • 1. THE OBJECT THAT WAS SHARED - What's the name of the object?
      Required
    • 1. THE OBJECT THAT WAS SHARED - What's the ID of the object?
      Required
    • 1. THE OBJECT THAT WAS SHARED - What's the direct URL to view the object?
      Required
    • 1. THE OBJECT THAT WAS SHARED - How many dynamic properties do you have to display for the object?
      Required
    • 2. THE SHARING EVENT - What's the name of the event? (example: "Document Sent" or "Presentation Shared")
    • 2. THE SHARING EVENT - What's The ID Of The event?
    • 2. THE SHARING EVENT - What's The URL to view more info regarding the event?
    • 2. THE SHARING EVENT - How Many Dynamic Properties Do You Have To Display For The sharing event?
      Required
    • Email
      Required
    • Name
    • Email Addresses
      Required
    • Delimiter
    • Sharing Message Subject
    • Sharing Message Body
    • GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
    Action
    Write
    • 1. THE OBJECT THAT WAS ENGAGED - What's The Name Of The Object?
    • 1. THE OBJECT THAT WAS ENGAGED - What's The ID Of The Object?
    • 1. THE OBJECT THAT WAS ENGAGED - What's The Direct URL To View The Object?
    • 1. THE OBJECT THAT WAS ENGAGED - How Many Dynamic Properties Do You Have To Display For The Object?
      Required
    • 2. THE CUSTOM ACTION EVENT - What's The Name Of The Event? (example: "Contract Signed" Or "Presentation Downloaded")
      Required
    • 2. THE CUSTOM ACTION EVENT - What's The ID Of The Event?
    • 2. THE CUSTOM ACTION EVENT - What's The URL To View More Info Regarding The Event?
    • 2. THE CUSTOM ACTION EVENT - How Many Dynamic Properties Do You Have To Display For The Event?
      Required
    • Email
      Required
    • Name
    • GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
    Action
    Write
    • Message
    • Image
      Required
    • Max Tokens
    Action
    Write
    • Text to Be Analyzed
      Required
    • Info_1
    • Max Tokens
    • Model
      Required
    • Temperature
    Action
    Write

For AI agents & developers

Use Gong and ChatGPT (OpenAI) with AI agents and code

Beyond Zap workflows. Call Gong and ChatGPT (OpenAI) actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Gong and ChatGPT (OpenAI) actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

  • Add a "Content Shared" Event Into Gong's Activity Timeline
  • Analyze Images

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP
Typescript

Call from code with the Zapier SDK

Trigger Gong and ChatGPT (OpenAI) actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* gong / chatgpt action */ });
Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Gong and ChatGPT (OpenAI) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
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Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
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Learn how to automate ChatGPT (OpenAI) on the Zapier blog

Make work flow with AI

Level up your Gong to ChatGPT (OpenAI) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Gong + ChatGPT (OpenAI) integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Gong and ChatGPT (OpenAI)

What is required to integrate Gong with ChatGPT?

To integrate Gong with ChatGPT, you need both a Gong account and an API access for ChatGPT. Additionally, setting up triggers in Gong and defining corresponding actions in ChatGPT through our tools will facilitate seamless integration.

How do triggers and actions work in the integration between Gong and ChatGPT?

Triggers initiate the process when a specified event occurs in Gong, like a completed call analysis. Once triggered, predefined actions determine how ChatGPT should respond, such as generating a summary or extracting insights.

Can I customize the triggers in the Gong-ChatGPT integration?

Yes, you can customize triggers based on various events within Gong. For example, trigger a response when a call analysis reaches a certain score or when specific keywords are identified during calls.

Are there pre-configured actions available for integrating with ChatGPT?

We provide several pre-configured actions for common use cases such as summarizing calls or extracting key information. These can be modified to suit your specific needs or used as templates for creating new ones.

What types of data can be transferred from Gong to ChatGPT?

The integration allows transferring textual data such as call transcripts, summaries, and analytics reports from Gong to be processed by ChatGPT. Ensure compliance with your data privacy policies when configuring these transfers.

Is technical expertise needed to set up this integration?

While technical knowledge can help refine the process, our user-friendly interface is designed so that most users can establish integrations without deep technical expertise by following guided setups.

How are updates managed across integrated systems like Gong and ChatGPT?

Updates are typically managed through our backend systems ensuring minimal downtime. Any critical updates will be communicated promptly allowing users to adapt their workflows accordingly.

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About Gong
Gong has helped thousands of sales pros have better sales conversations every day.
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About ChatGPT (OpenAI)
ChatGPT is an AI tool built by OpenAI that enables conversational automation.
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