Alloy Navigator + Pure Chat
Create incidents in Alloy Navigator from new Pure Chat transcripts
After your technicians finish a Pure Chat session with a user, you'll want to log the transcript of the chat as an incident ticket for further handling. This Zapier automation handles the conversion of Pure Chat transcripts to incident tickets in Alloy Navigator Enterprise. You won't need to copy and paste your chat conversations by hand.
After your technicians finish a Pure Chat session with a user, you'll want to log the transcript of the chat as an incident ticket for further handling. This Zapier automation handles the conversion of Pure Chat transcripts to incident tickets in Alloy Navigator Enterprise. You won't need to copy and paste your chat conversations by hand.
- When this happens...Finished Chat
Triggers when a live chat conversation ends.
- automatically do this!Create Incident
Creates an incident.
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About Alloy Navigator
Alloy Navigator is an IT Service Management and Asset Management solution.
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About Pure Chat
Generate more leads and drive sales with Pure Chat. Add live chat software to your website to engage visitors and customers! Get started in 3 mins today for free!