A note from Wade Foster, Zapier CEO: We're always trying to make using Zapier as easy as possible, and sometimes that means asking for help. Today, please join us in welcoming new members to Zapier's customer support team: Josh Mohland, Hoon Park, Fokke Zandbergen, and Zen Ren. I'll introduce each of them below, and they'll share more about themselves and their roles at Zapier with you in their own words.
If you've followed digital currencies at all you may know Josh as the man behind DogeCoin. Josh has always had a passion for solving problems for businesses. That passion mixed with his technical skills has already made Josh a valued member of the Zapier support team.
Hey everyone–I'm Josh Mohland, and I'm excited to be a Customer Champion here at Zapier! I grew up in the San Francisco Bay Area but have called the far North Coast of California my home for the last 16 years.
My professional background has been primarily in IT & Systems Support/Administration/Management in both the public and private sector. Prior to joining Zapier full-time, I ran my own remote startup, Wow Such Business, Inc. We were best known for creating
dogetipbot on reddit, which "turned Dogecoin into a Tipping Phenomenon" and our "real money" tipping platform, HoneyLedger on Twitch.
Speaking at the first Dogecoin Conference in San Francisco. My co-founder called me "the CEO with the best posture"
I had first learned of Zapier back in 2012 from TechCrunch, but I didn't really start building Zaps of my own until a few years later. Zapier was integral to helping us run and scale our business, since we were able to automate almost all of our partner signups with Google Forms and SignNow (formerly CudaSign) Zaps, in conjunction with our MailChimp automations. Instead of having to write code myself to automate our entire workflow, Zapier freed up our development time to focus on our core product.
Here at Zapier, I'll be working on our Platform/Product Support team. If there are features, new integrations, or cool ideas you'd love to see added to Zapier–we're the folks to reach out to. I love saving businesses time and money (and seeing them make more), so if there's anything we can do to help, definitely let us know!
I've had the pleasure of knowing Hoon for a while now. Hoon isn't afraid to dig into the details and do what it takes to solve a problem for customers. I'm really excited to have Hoon on our support team, because I know he'll do it what it takes to help you all out.
Hi, I’m Hoon!
I’m incredibly excited to join Zapier’s amazing support team.
I grew up mostly in Corpus Christi, Texas and moved to Austin to attend The University of Texas at Austin (Hook ‘em, Horns!) where I met my wife. We have three children and live in Austin, Texas. As such, I’m also a huge San Antonio Spurs fan—it’s been a good couple of decades.
While there are lots of names for what I do (support ops, happiness hero, customer service/care/success/advocate), at the core, I help customers. I look forward to the opportunity to help Zapier’s customers be successful, especially as they use Zaps to help their businesses grow and boost their productivity to the sky!
I love the moment when a customer “gets it," when they fall in love with the app I help support and become a power user.
I love noticing the small details that everyone else misses. I love style guides. I used to love the Oxford comma but have now come around to the light side (but will happily use it if a style guide dictates its existence). [Ed. Note: There's no debate. Use the Oxford comma.]
I first discovered Zapier when I was managing a small support team and looking for a way to automatically post help desk ticket links to a chat app that didn’t have a built-in integration. A few web searches later and Zapier came to the rescue.
Since then I watched from afar as Zapier added more apps, more triggers and actions, more features and notably for a 100% remote company, more people. The content the Zapier team crafts—Ultimate Guides, an “Introduction to APIs” course, and a treasure trove of blog posts—was evidence of how much they wanted customers to find success not only with Zapier’s product but also in their own lives. I knew I had to be a part of what was happening there, and I’m thrilled to say now I’m here!
I consider myself to be a “minimalist-wannabe.” I haven’t yet committed to a tiny house or a 10-item wardrobe (maybe a 25-item one?), but I’m getting there! I can travel almost anywhere for any period of time out of a 26-liter backpack and I’m nearly done digitizing every old VHS home movie from when I was a kid. I’m still learning about minimalism and trying to add it to my and my family’s life, so if you have any tips, let me know on Twitter.
I've only known Fokke for a short while, but in that time it's hard not to be excited about working with him. Fokke joins our growing European support team specializing in helping out with some of the more technical issues that arise. I'm excited to have him helping you.
Hey there! My name is Fokke Zandbergen and I'm joining Zapier as Support Engineer. I previously was a Developer Advocate for Appcelerator and The Things Network. For both of them, I worked remotely, and Zapier has always been one of the companies I admired for their thought leadership in this field. I'm thrilled to now get to experience first hand how Zapier makes work work–not just for all of us who use Zaps to automate repetitive tasks, but also for the awesome team I'm now part of!
I've done a lot of things and often feel like a jack of all trades. The common thread, however, has always been to improve, fix, smoothen, polish, ease, etc. Always using IT, but often mixed with some communication and marketing. I made it my motto to always look for something to master, improve, and share.
As Support Engineer, I'll come alongside when you have an issue and won't stop until we get the job done. To make sure fewer people run into the same problem again, I'll also work closely with other teams to fix and improve our product and communication.
In the very week of my last interview, my wife Hannah and I welcomed little Jefta to our family, soon after we bought our first house. So you can imagine what my spare time looks like, if any! When I'm not wrestling with Jefta's two older brothers David and Levi, you may spot me on my racing bike. It's a great way to clear my head, and last summer it allowed me to raise funds for Compassion when I joined a race in Rwanda and got to meet one of our sponsor children.
You can find me on Twitter as @FokkeZB.
Zen is cool under pressure, which is great when working with customers. Already Zen has taken the time to help many customers handle challenging issues–including one that has taken over 200 emails to resolve! I'm excited to have Zen's relentlessness on the Zapier support team.
Hi there! I'm Zen Ren, and I'm so excited to be part of Zapier's Support Team.
I was born in China and immigrated to Texas at a young age, and moved to Austin where I'm located now as a proud Longhorn and Texas Ex. When I'm not supporting our awesome userbase, I love writing short stories, working on embroidery and knitting, and cooking elaborate dinners with friends. I used to play piano competitively, so sometimes I'll practice while my cats watch on (and contribute with the occasional swipe). During the weekend I try to fill my day up with being outside in sunny ATX as much as possible.
I found Zapier when I was thinking about applying to grad school for writing and wanted to have publications under my belt. It was a nightmare trying to keep track of all my submissions, but Zapier helped me organize everything quickly. Although I kept my love for Zapier, I didn't end up applying to grad school because I realized that it wasn't necessarily for me. Also, I started working in the tech industry, and everybody was right–once you start earning money, it's really hard to stop.
After I left working at Facebook, I wanted a big change but also to remain working for a company whose product I loved. When I was making a list of places I liked, my friend offered to refer me to his company (not Zapier). I read the job description, and there was a line that looked like this: “Do you enjoy using tech and using cool tech products? For example, have you ever created an integration on Zapier?”
Oh right, Zapier!
After being blown away by how empathetic the people here seemed to be, as well as the high level of care and detail the company put into continuous improvement, I ended up not applying for my friend's company. Instead, I submitted my application to Zapier the next day. I'll always be grateful that job posting reminded me how awesome Zapier is.
I can't wait to further develop my skills in the tech space. Even though I've only been here a short time, I'm blown away at the level of care for individual development and all the help that people provide to each other.
I'm looking forward to seeing what I can accomplish at Zapier, but for myself, I've done at least one thing that I feel is pretty awesome: I made a Zap that sends my friends random John Cena GIFs with a push of a button. I don't know if I'm going to top that anytime soon, but I'm excited to do even more with such a versatile product.
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