Microsoft Office 365 + Zendesk

Create Zendesk tickets from new Microsoft Office 365 emails

Get on top of your customer support faster with this workflow. When you receive an email in Microsoft Office 365, a new ticket is created in Zendesk, ensuring you capture every query and address them in a timely manner. It's an effortless way to streamline your support ticket management and improve your response times.

Get on top of your customer support faster with this workflow. When you receive an email in Microsoft Office 365, a new ticket is created in Zendesk, ensuring you capture every query and address them in a timely manner. It's an effortless way to streamline your support ticket management and improve your response times.

  1. When this happens...
    Microsoft Office 365Microsoft Office 365
    New Email

    Triggers when a new e-mail is received in your inbox.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Parent FolderRequired

    • Child Folder

    Trigger
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    Try It
    • Contact Folder

    Trigger
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    Try It
    • Parent Folder

    • Child Folder

    • Search termsRequired

    • Note

    Trigger
    Polling
    Try It
    • Parent Folder

    • Child Folder

    Trigger
    Polling
    Try It
office-365 logo
office-365 logo

About Microsoft Office 365

Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer! Zapier does not currently support Outlook.com addresses or Home 365 accounts, only business or Enterprise.
Learn more

Related categories

  • Email
  • Microsoft

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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