Jira Service Management + Salesforce

Create new Jira Service Management requests from updated Salesforce records

Stay on top of your Salesforce record updates by instantly generating requests in Jira Service Management with this custom workflow. When a field in a Salesforce record gets updated, this automation promptly creates a new request in Jira Service Management, ensuring timely task allocation and efficient progress tracking. Eliminate the need to manually cross-check or transfer information, boosting productivity and streamlining your project management processes.

Stay on top of your Salesforce record updates by instantly generating requests in Jira Service Management with this custom workflow. When a field in a Salesforce record gets updated, this automation promptly creates a new request in Jira Service Management, ensuring timely task allocation and efficient progress tracking. Eliminate the need to manually cross-check or transfer information, boosting productivity and streamlining your project management processes.

  1. When this happens...
    SalesforceSalesforce
    Updated Field on Record

    Triggers when a field of your choosing (ie. email address, status) is updated on any record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    TriggerPolling
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

    • Salesforce ObjectRequired

    • Record (Optional)

    Trigger
    Polling
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  • Salesforce triggers, actions, and search

    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

    Trigger
    Instant
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    • Disclaimer

    • Salesforce ObjectRequired

    Trigger
    Polling
    Try It
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About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support
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About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.
Learn more

Related categories

  • CRM (Customer Relationship Management)

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