Task usage rates

Tasks are counted whenever Zapier successfully completes a unit of work for you. This spans both ways you can use Zapier: within automation and through programmatic access. Some actions cost more than one task.

Rates may change over time as we introduce new capabilities or update how tasks are measured.
We’ll announce any changes before they apply.

AI model tier

Zapier workflows run on a spectrum from pure determinism to full inference. The more reasoning a step requires, the more tasks it consumes.

DeterminismInference

Deterministic workflow

Every step fires in a fixed order. No AI, no branching. A ticket arrives, a reply sends, an issue creates — same path, every time.

AI step in a workflow

The path is fixed, but one step asks an AI model to draft, summarize, or extract data. The model runs once and the workflow continues.

Agentic workflow

AI decides what happens next. Instead of one fixed route, the model evaluates context — priority, sentiment, category — and branches the workflow accordingly. Multiple outcomes, one trigger.

See how it works

A prospect fills out a form on your website. Zapier instantly adds them to your CRM, alerts the appropriate sales rep, enrolls them in an email nurture sequence, and creates a follow-up task. Over the course of a day, 10 new leads complete the form.

A customer submits a support request. An AI-powered workflow analyzes the issue, determines its category and priority, routes it to the right team, and prepares the next action. During the day, 10 support tickets are received.

When a customer places an order, Zapier runs custom business logic using Code by Zapier to calculate discounts and format order data before creating an invoice, notifying fulfillment, and updating an internal system. During the day, 10 orders are received.