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  1. Support Automation
  2. Ticket Management
  3. Real-time ticket updates

Update tickets based on new messages in communication channels

Automate updates to support and project tickets by capturing new messages across your communication channels and routing them to the right tracking system. This ensures ticket owners are always informed of new developments, reduces manual status changes, and keeps stakeholders aligned in real time. By linking reactions or message triggers to automated ticket actions, teams save time, avoid oversight, and maintain consistent service levels.

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  • Slack
  • monday.com
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