- Support Automation
- Ticket Resolution
- Ticket Status Sync
Update support ticket status
Support ticket status update automations streamline the process of monitoring and modifying ticket statuses across multiple platforms by automatically syncing changes and alerts. They ensure support teams stay informed and responsive by dispatching real-time notifications and updates when key events occur, such as resolution of linked issues or status transitions. This leads to faster ticket resolution, improved team collaboration, and reduced manual workload.
Filter by common apps:
Intercom
Filter by Zapier
Storage by Zapier
Airtable
Microsoft Office 365
Jira Service Management
BoldDesk
Zoho Desk
Formatter by Zapier
Syncro
Zapier Tables
Manychat
Slack
Zendesk
Freshdesk
- Track new Intercom support tickets and store their status
- Update ticket attributes in Intercom when ticket status changes
Update ticket attributes in Intercom when ticket status changes
- Notify agent via email when new support ticket is assigned in Airtable
Notify agent via email when new support ticket is assigned in Airtable
- Create support ticket in BoldDesk when Jira request is updated and no existing ticket is found
Create support ticket in BoldDesk when Jira request is updated and no existing ticket is found
- Calculate and update resolution time in Zoho Desk when ticket status changes to closed
Calculate and update resolution time in Zoho Desk when ticket status changes to closed
- Update ticket status in database when resolved in Syncro, find records, and update record in Zapier Tables
Update ticket status in database when resolved in Syncro, find records, and update record in Zapier Tables
- Notify team in Slack and log ticket resolution in Zapier Tables when Manychat triggers
Notify team in Slack and log ticket resolution in Zapier Tables when Manychat triggers
- Update ticket information in Zendesk for new support requests, and find agent details
Update ticket information in Zendesk for new support requests, and find agent details
- Update support ticket with resolution note and change status in Freshdesk from new Airtable record
Update support ticket with resolution note and change status in Freshdesk from new Airtable record