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  1. IT Automation
  2. AI IT Service Management

AI IT Service Management

AI-powered IT Service Management automations in Zapier triage, prioritize, and resolve support tickets without manual intervention. They integrate help desk, chat, and monitoring tools to surface context and trigger the right workflows. As a result, teams deliver quicker resolutions, maintain service quality, and free up time for higher-value projects.
AI IT Service Management

Resolve Faster

Automatically route and enrich incoming tickets so agents can address issues immediately.

Boost Accuracy

Use AI to categorize, tag, and summarize ticket details, reducing human error and misclassification.

Scale Support

Handle higher ticket volumes without adding headcount by triggering self-service responses and smart escalations.

Featured use cases

Automatically summarize and alert IT teams of new support tickets for faster resolution and better prioritization.

+ more

Bring your workflow ideas to life. Build your first automation in minutes.

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