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Zapier makes it easy to integrate tawk.to with Slack - no code necessary. See how you can get setup in minutes.
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tawk.to
tawk.to
1. Choose trigger event
Slack
Slack
2. Choose action
1. Select the event
Setup
Test
tawk.to
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Ended" from tawk.to.
Add your action
An action happens after the trigger—such as "Add Reaction" in Slack.
You’re connected!
Zapier seamlessly connects tawk.to and Slack, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Users
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Title
Content
Channel ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send Multi Message
Message Text
Required
Send as a bot?
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Allowed_edit_copy
Conversation ID
Required
Message TS (ID)
Required
Posted By
Content Type
Reply Broadcast
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Add Zapier app to channel automatically?
Message Text
Required
Send as a bot?
Bot Name
Bot Icon
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
File
Thread
Send Channel Message?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Topic
Required
Topic set by
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Status Text
Status Emoji
Expiration Time
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Conversation ID
Required
Message ID (ts)
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Query
Required
Sort By
Sort Direction
Include Bot Messages in Search Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
ID
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
Username
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use tawk.to and Slack with AI agents and code
Beyond Zap workflows. Call tawk.to and Slack actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose tawk.to and Slack actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Reaction
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Practical ways you can use tawk.to and Slack
Get Slack alerts for new live chat tickets
Stay on top of customer concerns by connecting your live chat with team communication. When a new tawk.to ticket is created, Zapier sends an alert in Slack to a chosen channel. This keeps you and your team alerted to customer issues in real time.
Keep engineers informed about user-reported issues. When a new chat session starts in tawk.to, Zapier sends a prompt in Slack to document user concerns. This supports better communication between support and engineering teams.
Track support activities by linking chat transcripts to your Slack workspace. Whenever a chat session ends in tawk.to, Zapier posts the transcript to a dedicated Slack channel. This makes it easier to audit support quality and address escalations.
Level up your tawk.to to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about tawk.to + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with tawk.to and Slack
How do I start the integration between tawk.to and Slack?
To initiate the integration between tawk.to and Slack, you need to set up a zap in our system. Start by selecting tawk.to as your trigger app and choose the event that prompts a Slack notification. Then, connect your accounts by following the on-screen instructions.
What triggers can I use for the tawk.to and Slack integration?
The integration supports triggers such as new chat started, chat ended, or when a visitor sends a message on tawk.to. These events can prompt an action in Slack, like sending a channel message.
Can I customize what information gets sent to Slack from tawk.to?
Yes, while setting up your zap, you can specify which data fields from tawk.to should be included in the Slack message. Customize it to include details like visitor name, chat time, or specific message content.
How do I test if my integration between tawk.to and Slack is working correctly?
We recommend using our built-in test feature during zap setup. Trigger an event on tawk.to and see if the corresponding action is executed in Slack. Check the history for any errors if it doesn’t work as expected.
Is there any limit to how many times an action can be triggered from tawk.to to Slack?
While our platform does not impose limitations on triggers or actions per month, it's essential to review both services' usage policies for any restrictions they might have.
What should I do if my triggers from tawk.to are not firing in Slack?
First, ensure that all connections are active and configured correctly in your zap setup. Check for any revised permissions needed between apps. Reviewing error logs within our platform will also help identify issues.
Are there predefined templates available for integrating tawk.to with Slack?
Yes, there are several predefined templates available that you can quickly use to set up common integrations between tawk.to and Slack. These cover popular use-cases like notifying channels of new messages or chats.
About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
