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Launch your first automated workflow
Start with a template that brings ServiceNow and Slack together. Build enterprise-grade automation in minutes.
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How Zapier works
Zapier makes it easy to integrate ServiceNow with Slack - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Record" from ServiceNow.
Add your action
An action happens after the trigger—such as "Add Reminder" in Slack.
You’re connected!
Zapier seamlessly connects ServiceNow and Slack, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
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ActionWrite- FilenameRequired
ActionSearch
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ActionWrite- Api_docs_info
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ActionSearch
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Practical ways you can use ServiceNow and Slack
Notify Slack about updated ServiceNow records.
If a ServiceNow record is updated, Zapier posts a message to a designated Slack channel with the updated details. This provides the customer support team with real-time updates, streamlining communication and reducing resolution times.
Customer Support OpsUpdate ServiceNow from Slack threads.
Zapier syncs information by allowing engineers to post updates in Slack, which automatically updates a record in ServiceNow. This improves collaboration and ensures engineering records are always up-to-date.
EngineeringSend Slack alerts for new ServiceNow incidents.
When a new incident is created in ServiceNow, Zapier sends an alert with the details to a specific Slack channel. This keeps your IT team informed about incidents as they occur, ensuring faster response times and better issue management.
IT