Pendo is an extension of your product that captures user behavior, gathers feedback, and guides users.

Pendo

Select which domain you want to send your invitations from.

We offer standard email templates in multiple languages, select your preferred template here.

Note: Once a template has been selected, you should not switch the domain you want to send from, otherwise your selected template may not be available.

Send your customers to this site to write their review.

This is the name from which invitations will be sent.

This is the email address that your recipients will see in their invitations.

Any replies you receive will be sent to this email address.

Note: Once a reply to e-mail address has been selected, you should not switch the domain you want to send from, otherwise your selected reply to e-mail address may not be available.

Your preferred time to send invitations. Note, this is not strictly guaranteed as minor delays may occur with processing.

These are some examples of accepted input (all relative to the time the invite is triggered). You can adjust the values by selecting “Advanced: type in a custom value” in the dropdown.

Note: You cannot select a preferred send time that occurs more than 30 days after the triggered order event.

The name of the person you’re inviting.

The email address of the person you’re inviting.

Enter the Reference ID (e.g. order number) corresponding to the order event that triggered the invitation.

Trustpilot is the world's most powerful review platform, helping your business collect and easily manage customer reviews. Trustpilot gives people a place to share and discover reviews of businesses, while giving every business the tools to turn consumer feedback into business results.

Trustpilot

Turn every visit report in your Pendo app into an opportunity to gather valuable customer feedback with this easy automation workflow. Once set up, it springs into action with each visitor you have reported in Pendo, promptly creating an invitation in Trustpilot. Not only does this save time from manually transposing data, but it also makes your feedback gathering process much more efficient and effective.

Pendo + Trustpilot

Create Trustpilot invitations when new Pendo report visitors appear

Supported triggers and actions

Account in Report

Create Invitation

Visitor in Report

About Pendo

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About Trustpilot

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