Microsoft Outlook + SysAid

Create Microsoft Outlook calendar events for new tickets in SysAid

To better manage your IT tasks that require scheduling, this integration blocks time in your calendar for new SysAid tickets that meet a certain criteria. You can use this for scheduled remote sessions, change management tasks that you need to secure time for, or any other task you have.

To better manage your IT tasks that require scheduling, this integration blocks time in your calendar for new SysAid tickets that meet a certain criteria. You can use this for scheduled remote sessions, change management tasks that you need to secure time for, or any other task you have.

  1. When this happens...
    SysAidSysAid
    New Service Record

    Triggers when a new service record is created in SysAid.

    TriggerInstant
  2. automatically do this!
    Microsoft OutlookMicrosoft Outlook
    Create Event

    Create an event in the calendar of your choice.

    ActionWrite
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Supported triggers and actions

    • User Defined NameRequired

    • Service Record Type

    • Title

    • Description

    • Category

    • Status

    • Request user

    • Assigned to

    • Admin group

    • Company

    • Email Account

    • Impact

    • Location

    • Main CI

    • Priority

    • Responsible Admin

    • SR Custom Int 1

    • SR Custom Int 2

    • SR Custom List 1

    • SR Custom List 2

    • SR Custom Text 1

    • SR Custom Text 2

    • Sub Type

    • Urgency

    • Weight

    Trigger
    Instant
    Try It
    • User Defined NameRequired

    • # (SR ID)Required

    • Urgency

    • Priority

    • Impact

    • Title

    • Description

    • Admin group

    • Assigned to

    • Classification

    • Closure Information

    • Followup Actual Date

    • Followup Planned Date

    • Followup Text

    • Followup User

    • Location

    • Main CI

    • Resolution

    • Responsible Admin

    • Solution

    • SR Custom Date 1

    • SR Custom Date 2

    • SR Custom Int 1

    • SR Custom Int 2

    • SR Custom List 1

    • SR Custom List 2

    • SR Custom Text 1

    • SR Custom Text 2

    • Success Rating

    • Weight

    • Workaround

    Action
    Write
  • Microsoft Outlook triggers, actions, and search

    Cancelled Calendar Event

    Triggers when an event is cancelled.

    Trigger
    Instant
    Try It
    • Calendar

    Trigger
    Polling
    Try It
microsoft-outlook logo
microsoft-outlook logo

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
Learn more

Related categories

  • Calendar
  • Email
  • Microsoft

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About SysAid

SysAid is a service automation company delivering software for organizations that want to get more done.

Related categories

  • Customer Support