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ManageEngine ServiceDesk Plus Cloud + Microsoft Teams integrations
Send Microsoft Teams chat messages for new requests in ManageEngine ServiceDesk Plus Cloud
Keep your communication smooth with this handy workflow. Whenever there's a new request in your ManageEngine ServiceDesk Plus Cloud, it instantly sends a chat message in Microsoft Teams. This automation will help your team stay on top of every request while fostering a cohesive team discussion to resolve issues efficiently and seamlessly.
- When this happens...New RequestTriggers when a new request is created.
- automatically do this!Send Chat MessageSends a message to an existing chat.
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More things you can do with ManageEngine ServiceDesk Plus Cloud and Microsoft Teams
Discover other triggers and actions you can use with ManageEngine ServiceDesk Plus Cloud and Microsoft Teams
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- TitleRequired
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
ActionWrite- Create Request
Creates a new request.
ActionWrite
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Try ItTriggerInstant- Create Change
Creates a new change.
ActionWrite - Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
ActionWrite
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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