Intercom + Shortcut

Create stories in Shortcut for every new ticket in Intercom

Automate your workflow to ensure efficient ticket management and task creation. With this setup, whenever a new ticket arrives in Intercom, a corresponding story gets created in Shortcut. This speeds up response times and keeps your project tracking synced with your customer communications, enhancing productivity, and improving customer service quality.

Automate your workflow to ensure efficient ticket management and task creation. With this setup, whenever a new ticket arrives in Intercom, a corresponding story gets created in Shortcut. This speeds up response times and keeps your project tracking synced with your customer communications, enhancing productivity, and improving customer service quality.

  1. When this happens...
    IntercomIntercom
    New Ticket

    Triggers when a new Ticket is created in Intercom.

    TriggerInstant
  2. automatically do this!
    ShortcutShortcut
    Create Story

    Creates a new story.

    ActionWrite
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Supported triggers and actions

  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation Rating

    Triggers when a conversation receives a rating.

    Trigger
    Instant
    Try It
    • Message body format

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn more

Related categories

  • Customer Support

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shortcut logo
shortcut logo

About Shortcut

Shortcut is a fast project management tool built for product and engineering teams.

Related categories

  • Project Management