HelpSpot + Twilio
Create new HelpSpot requests from new Twilio sms messages
When a new SMS arrives in your Twilio account, streamline your workflow by automating the creation of a new request in HelpSpot. This workflow allows you to respond promptly to incoming messages, ensuring efficient customer service. By automating this process, you're saving time and improving communication management within your organization.
When a new SMS arrives in your Twilio account, streamline your workflow by automating the creation of a new request in HelpSpot. This workflow allows you to respond promptly to incoming messages, ensuring efficient customer service. By automating this process, you're saving time and improving communication management within your organization.
- When this happens...New SMS
Triggers when an SMS is sent to your Twilio number.
- automatically do this!Create a New Request
Creates a new request. Please note that one of the following is required; first name, last name, user id, email, or phone.
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New Phone Number
Triggers when you add a new phone number.
Try ItNew Recording
Triggers when a new recording is available on your account.
Try ItNew Transcription
Triggers when a new transcription is available on your account.
Try ItFrom NumberRequired
To NumberRequired
MessageRequired
Voice
Language
Send Digits
