Google Chat + SysAid

Send Google Chat messages for new service records in SysAid

Stay informed and reply promptly with this efficient integration. When a new ticket is submitted in SysAid, a message is automatically generated in Google Chat. This allows your support team to quickly tackle issues, ensuring high customer satisfaction and increasing productivity through immediate response.

Stay informed and reply promptly with this efficient integration. When a new ticket is submitted in SysAid, a message is automatically generated in Google Chat. This allows your support team to quickly tackle issues, ensuring high customer satisfaction and increasing productivity through immediate response.

  1. When this happens...
    SysAidSysAid
    New Service Record

    Triggers when a new service record is created in SysAid.

    TriggerInstant
  2. automatically do this!
    Google ChatGoogle Chat
    Create Message

    Create a message in Hangouts Chat.

    ActionWrite
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Supported triggers and actions

    • User Defined NameRequired

    • Service Record Type

    • Title

    • Description

    • Category

    • Status

    • Request user

    • Assigned to

    • Admin group

    • Company

    • Email Account

    • Impact

    • Location

    • Main CI

    • Priority

    • Responsible Admin

    • SR Custom Int 1

    • SR Custom Int 2

    • SR Custom List 1

    • SR Custom List 2

    • SR Custom Text 1

    • SR Custom Text 2

    • Sub Type

    • Urgency

    • Weight

    Trigger
    Instant
    Try It
    • User Defined NameRequired

    • # (SR ID)Required

    • Urgency

    • Priority

    • Impact

    • Title

    • Description

    • Admin group

    • Assigned to

    • Classification

    • Closure Information

    • Followup Actual Date

    • Followup Planned Date

    • Followup Text

    • Followup User

    • Location

    • Main CI

    • Resolution

    • Responsible Admin

    • Solution

    • SR Custom Date 1

    • SR Custom Date 2

    • SR Custom Int 1

    • SR Custom Int 2

    • SR Custom List 1

    • SR Custom List 2

    • SR Custom Text 1

    • SR Custom Text 2

    • Success Rating

    • Weight

    • Workaround

    Action
    Write
google-chat logo
google-chat logo

About Google Chat

Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.

Related categories

  • Google
  • Team Chat

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sysaid logo
sysaid logo

About SysAid

SysAid is a service automation company delivering software for organizations that want to get more done.

Related categories

  • Customer Support