Gmail + SuperOps MSP

Create tickets in SuperOps MSP for new labeled emails in Gmail

With this workflow, the moment you receive a new labeled email in Gmail, it instantly sets up a ticket in SuperOps MSP. This automation helps in swiftly managing customer queries or issues, ensuring that no email goes unnoticed. It's an efficient way to handle support or service requests directly from your inbox — giving you less manual work and more productivity.

When this happens...
New Labeled Email
Triggers when an email is labeled. Also triggers when a reply is added to the conversation.
TriggerPolling
automatically do this!
Create Ticket
Creates a new ticket with detailed input fields.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- LabelRequired
- MessageRequired
Action
Write

- Email message to be DeletedRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write

- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- ThreadRequired
- Label(s) to removeRequired
Action
Write
- Search StringRequired
Action
Search
Client Created
Triggers when a new client is created.
Trigger
Instant
Try It
Client Updated
Triggers when an existing client is updated.
Trigger
Instant
Try It
Client User Deleted
Triggers when a new client user is deleted.
Trigger
Instant
Try It
Invoice Created
Triggers when a new invoice is created.
Trigger
Instant
Try It
Quote Created
Triggers when a new quote is created.
Trigger
Instant
Try It
Ticket Created
Triggers when a new ticket_create is created.
Trigger
Instant
Try It
Ticket Reply Received
Triggers when a reply is received on a ticket.
Trigger
Instant
Try It
Ticket Updated
Triggers when an existing ticket is updated.
Trigger
Instant
Try It
- NameRequired
- Stage
- Status
- Email Domains
- Account Manager User ID
- Technician Groups
- Custom Fields
- Site nameRequired
- Is the Site working 24X7 ?Required
- Day
- Start time in HH:MM
- End time in HH:MM
- Identifier for Holiday List for the Site local test
- Timezone Code for the SiteRequired
- Address Line 1
- Address Line 2
- Address Line 3
- Site's Postal Code
- Site's Postal Code
- Site's Contact Number
Action
Write
- Client Account IDRequired
- Site IDRequired
- Description
- Quote DateRequired
- Expiry DateRequired
- StatusRequired
- Additional Discount
- Service Item IDRequired
- Details
- QuantityRequired
- Unit PriceRequired
- Discount Amount
- Discount Rate
- Taxable
- Tax ID
- Title
- Memo
- Footer
Action
Write
- Service Item IDRequired
- Billable
- After Hours
- QuantityRequired
- Unit Price
- Bill Date & Time
- Notes
- Work Item IDRequired
- Module
- Technician ID
Action
Write
- Client IDsRequired
Action
Write
- Client User IDRequired
- First Name
- Last Name
- Email
- Contact Number
- Reporting Manager
- Site
- Role
- Custom Fields
Action
Write
- Quote IDRequired
- Additional Discount Rate
- Additional Discount
- Item ID
- Details
- Quantity
- Unit Price
- Discount Rate
- Discount Amount
- Service Item ID
- Details
- Quantity
- Unit Price
- Discount Amount
- Discount Rate
- Taxable
- Tax ID
- Item ID
- Expiry Date
- Title
- Memo
- Footer
- Description
- StatusRequired
Action
Write
- Item nameRequired
Action
Search
- Client NameRequired
Action
Search
- Client User Full NameRequired
- Client IDRequired
Action
Search
- Client User IdRequired
Action
Search
- Quote IdRequired
Action
Search
- Ticket IdRequired
Action
Search

New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Search keywordsRequired
Trigger
Polling
Try It
- Label/Mailbox
Trigger
Polling
Try It
- MessageRequired
Action
Write
- Recipient Instructions
- To
- Cc
- Bcc
- SubjectRequired
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of labelRequired
Action
Write
- MessageRequired
- Label(s) to removeRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Subject
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write
Client Deleted
Triggers when an existing client is deleted.
Trigger
Instant
Try It
Client User Created
Triggers when a new client user is created.
Trigger
Instant
Try It
Client User Updated
Triggers when a new client user is updated.
Trigger
Instant
Try It
Invoice Updated
Triggers when an existing invoice is updated.
Trigger
Instant
Try It
Quote Updated
Triggers when an existing quote is updated.
Trigger
Instant
Try It
Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
Try It
Ticket Reply Sent
Triggers when a reply is sent to a ticket.
Trigger
Instant
Try It
Worklog Created
Triggers when a new worklog is created.
Trigger
Instant
Try It
- First NameRequired
- Last Name
- EmailRequired
- Contact Number
- Reporting Manager
- Role
- ClientRequired
- SiteRequired
- Custom Fields
Action
Write
- SubjectRequired
- Description
- Client Account IDRequired
- Site Id
- Requester
- Specify the additional requesters to be added.
- Technician Group
- Technician
- Specify the followers to be added
- Specify the assets to be added
- Status
- Ticket SourceRequired
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Custom Fields
- Sub Source
- Request TypeRequired
Action
Write
- Client User IDRequired
- Forget PII
Action
Write
- Account IDRequired
- NameRequired
- Stage
- Status
- Email Domains
- Account Manager
- Primary Contact
- Secondary Contact
- Headquarters Site
- Add Technician Groups
- Delete Technician Groups
- Custom Fields
Action
Write
- Invoice IDRequired
- Invoice Status
- Invoice Date
- Due Date
- Payment Date
- Payment Method
- Payment Reference
- Invoice Payment Term
- Payment Link
Action
Write
- Ticket IDRequired
- Subject
- Status
- Client Account ID
- Request Type of the ticket
- Site Id
- Requester
- Technician Group
- Technician
- Specify the additional requesters to be added.
- Specify the additional requester to be removed
- Specify the followers to be added
- Specify the followers to be removed
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Sub Source
- Custom Fields
Action
Write
- Asset NameRequired
Action
Search
- Client IDRequired
- Site NameRequired
Action
Search
- Client IdRequired
Action
Search
- Invoice IdRequired
Action
Search
- Tax Id
Action
Search
- Worklog Item IdRequired
Action
Search

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn more

Related categories

Similar apps

About SuperOps MSP

SuperOps MSP is a future-ready, unified PSA-RMM platform for modern MSPs

Related categories

IT Operations

Gmail + SuperOps MSP

Create tickets in SuperOps MSP for new labeled emails in Gmail

New Attachment

New Labeled Conversation

New Email

New Starred Email

Add Label to Email

Delete Email

Create Draft Reply

Send Email

Remove Label From Conversation

Find Email

Client Created

Client Updated

Client User Deleted

Invoice Created

Quote Created

Ticket Created

Ticket Reply Received

Ticket Updated

Create Client

Create Quote

Create Worklog Entry

Soft Delete Clients

Update Client User

Update Quote

Find Service Items by Name

Get Client by Name

Get Client User by Name

Find Client User

Find Quote

Find Ticket

New Label

New Labeled Email

New Email Matching Search

New Conversation

Archive Email

Create Draft

Create Label

Remove Label From Email

Reply to Email

Find or Send Email

Client Deleted

Client User Created

Client User Updated

Invoice Updated

Quote Updated

Ticket Deleted

Ticket Reply Sent

Worklog Created

Create Client User

Create Ticket

Delete Client User

Update Client

Update Invoice

Update Ticket

Get Asset by Name

Get Client Site by Name

Find Client

Find Invoice

Search Taxes

Find Worklog

About Gmail

Related categories

Similar apps

IMAP by Zapier

SMTP by Zapier

Microsoft Office 365

About SuperOps MSP

Related categories