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Freshservice
Freshservice
1. Choose trigger event
HubSpot
HubSpot
2. Choose action
1. Select the event
Setup
Test
Freshservice
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshservice.
Add your action
An action happens after the trigger—such as "Update Contact Subscription Preferences" in HubSpot.
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Zapier seamlessly connects Freshservice and HubSpot, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Create a new record or update an existing record in your app.
Note
Name
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Contact
Creates a Contact in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create CRM Object
Creates a CRM object in HubSpot
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
List Name
Required
Object Type
Required
Processing Type
Required
Folder ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Type of Custom Object
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Deal
Creates a Deal in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Workflow Name
Required
Contact's Email
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Contact ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Deal ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Line_item ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Blog URL
Required
Blog Author
Required
Publish This Post?
Required
Blog Post URL
Required
Blog Post Title
Required
Blog Post Content
Required
Meta Description
Required
Featured image URL
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Product
Creates a Product in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove Associations
Removes associations between objects.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Form
Required
Note
HubSpot usertoken
IP address
Page name
Page URI
Page ID
SFDC campaign ID
GoToWebinar key/ID
Submission timestamp
Skip validation
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Company
Update a Company in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Deal
Update a Deal in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update CRM Object
Updates a CRM object in HubSpot
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Ticket
Update a Ticket in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Email
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Note
Contact Email
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find CRM Object
Finds CRM objects by searching with filters
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Type of Custom Object
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Owner email
Required
Search among deactivated owners
Action
This is an event a Zap performs.
Search
Find existing data in your app
Owner Id
Required
Search among deactivated owners
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Name
Required
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Name
Required
Note
Company
Contact
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Freshservice and HubSpot with AI agents and code
Beyond Zap workflows. Call Freshservice and HubSpot actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Freshservice and HubSpot actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Notes to a Ticket
Update Contact Subscription Preferences
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Practical ways you can use Freshservice and HubSpot
Log HubSpot form feedback as Freshservice tickets.
When a user submits a form in HubSpot containing feedback or issues, Zapier can create a corresponding ticket in Freshservice for immediate resolution. This reduces dropped communication and response times.
Create tickets in Freshservice for IT-related HubSpot contacts.
When an IT-related contact is added or updated in HubSpot, Zapier can automatically create or update a Freshservice ticket. This improves IT response efficiency and keeps incident documentation organized.
Sync new HubSpot deals to Freshservice as tickets.
Streamline sales handovers by having Zapier automatically create a new Freshservice ticket whenever a new deal is created in HubSpot. This ensures sales achievements are promptly communicated to support or other relevant teams for further action.
Level up your Freshservice to HubSpot integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Freshservice + HubSpot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and HubSpot
How can I set up a trigger in Freshservice to create a new contact in HubSpot?
To set up a trigger in Freshservice that automatically creates a new contact in HubSpot, you'll need to use our platform to connect both applications. Simply create a workflow where the event 'New Ticket' in Freshservice serves as the trigger, and the action will be 'Create Contact' in HubSpot. Ensure you map the necessary fields like email address and name so that HubSpot has the correct information for each contact.
Can I update existing HubSpot deals from Freshservice tickets?
Yes, you can update existing deals in HubSpot when there are updates or changes to certain fields in Freshservice tickets. Set up an automation that uses changes within ticket statuses or fields as triggers and configures actions to 'Update Deal' with these data updates directly into HubSpot.
What kind of tasks can be automated between Freshservice and HubSpot?
You can automate various tasks such as creating or updating contacts and deals based on ticket information from Freshservice. Additionally, alerts or notifications from one platform can be set as triggers for actions like logging activities or updating records on the other platform.
Is it possible to create time-based triggers for tasks between Freshservice and HubSpot?
While direct time-based triggers aren't possible with every integration, you can use status changes or specific criteria met within tickets as pseudo-schedules. For instance, if a ticket has been open for more than 48 hours, you could trigger an action in HubSpot like sending a follow-up email or creating a task.
How do error notifications work when integrating Freshservice with HubSpot?
If any errors occur during integration tasks between Freshservice and HubSpot, we send out error notifications so you can promptly address them. These notifications help identify whether there was an issue with field mapping, authentication issues, or connectivity problems between systems.
How often does data sync between Freshservice and HubSpot using this integration?
Data synchronization frequency depends on how you configure your workflows; real-time syncing occurs every time the specified trigger event happens. However, make sure your setup is optimized to avoid overloading API call limits which might cause delays.
Are there any limitations when integrating Freshservice with Hubspot via this platform?
Yes, some limitations include API call restrictions imposed by both services which might limit high-frequency data transfers. Additionally, certain field types may not map seamlessly depending on the customizations present in either system.
About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
