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Freshservice
Freshservice
1. Choose trigger event
HubSpot
HubSpot
2. Choose action
1. Select the event
Setup
Test
Freshservice
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshservice.
Add your action
An action happens after the trigger—such as "Update Contact Subscription Preferences" in HubSpot.
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Zapier seamlessly connects Freshservice and HubSpot, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Halt my task if contact is already a member of the list
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Company
Creates a Company in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Associations
Creates associations between objects.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Halt task if any associations error occurred
Engagement Type
Required
Assigned To
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Social Media Channel
Required
Message Content
Required
When
Save as draft
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Note
Name
Required
Company
Contact
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete CRM Object
Deletes a CRM object from HubSpot
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Company ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Type of Custom Object
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Product ID
Required
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Line_item
Creates a Line_item in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Contact Email Address
Required
Event ID
Required
Contact Value
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Get CRM Object
Gets a CRM object from HubSpot by ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
List Name
Required
Contact
Required
Halt my task if contact wasn't a member of the list
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Ticket
Creates a Ticket in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Contact
Update a Contact in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Line_item
Update a Line_item in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Product
Update a Product in HubSpot.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Type of Custom Object
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Folder
Required
Filename
Required
Access level
Required
File
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Api_docs_info
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Note
Name
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Name
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Associations
Find associations between objects.
Action
This is an event a Zap performs.
Search
Find existing data in your app
Object Type
Required
Pipeline Id
Required
Stage Id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search
Find existing data in your app
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Type of Custom Object
Required
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Note
Additional properties to retrieve
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Freshservice and HubSpot with AI agents and code
Beyond Zap workflows. Call Freshservice and HubSpot actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Freshservice and HubSpot actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Notes to a Ticket
Update Contact Subscription Preferences
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Practical ways you can use Freshservice and HubSpot
Log HubSpot form feedback as Freshservice tickets.
When a user submits a form in HubSpot containing feedback or issues, Zapier can create a corresponding ticket in Freshservice for immediate resolution. This reduces dropped communication and response times.
Create tickets in Freshservice for IT-related HubSpot contacts.
When an IT-related contact is added or updated in HubSpot, Zapier can automatically create or update a Freshservice ticket. This improves IT response efficiency and keeps incident documentation organized.
Sync new HubSpot deals to Freshservice as tickets.
Streamline sales handovers by having Zapier automatically create a new Freshservice ticket whenever a new deal is created in HubSpot. This ensures sales achievements are promptly communicated to support or other relevant teams for further action.
Level up your Freshservice to HubSpot integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Freshservice + HubSpot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and HubSpot
How can I set up a trigger in Freshservice to create a new contact in HubSpot?
To set up a trigger in Freshservice that automatically creates a new contact in HubSpot, you'll need to use our platform to connect both applications. Simply create a workflow where the event 'New Ticket' in Freshservice serves as the trigger, and the action will be 'Create Contact' in HubSpot. Ensure you map the necessary fields like email address and name so that HubSpot has the correct information for each contact.
Can I update existing HubSpot deals from Freshservice tickets?
Yes, you can update existing deals in HubSpot when there are updates or changes to certain fields in Freshservice tickets. Set up an automation that uses changes within ticket statuses or fields as triggers and configures actions to 'Update Deal' with these data updates directly into HubSpot.
What kind of tasks can be automated between Freshservice and HubSpot?
You can automate various tasks such as creating or updating contacts and deals based on ticket information from Freshservice. Additionally, alerts or notifications from one platform can be set as triggers for actions like logging activities or updating records on the other platform.
Is it possible to create time-based triggers for tasks between Freshservice and HubSpot?
While direct time-based triggers aren't possible with every integration, you can use status changes or specific criteria met within tickets as pseudo-schedules. For instance, if a ticket has been open for more than 48 hours, you could trigger an action in HubSpot like sending a follow-up email or creating a task.
How do error notifications work when integrating Freshservice with HubSpot?
If any errors occur during integration tasks between Freshservice and HubSpot, we send out error notifications so you can promptly address them. These notifications help identify whether there was an issue with field mapping, authentication issues, or connectivity problems between systems.
How often does data sync between Freshservice and HubSpot using this integration?
Data synchronization frequency depends on how you configure your workflows; real-time syncing occurs every time the specified trigger event happens. However, make sure your setup is optimized to avoid overloading API call limits which might cause delays.
Are there any limitations when integrating Freshservice with Hubspot via this platform?
Yes, some limitations include API call restrictions imposed by both services which might limit high-frequency data transfers. Additionally, certain field types may not map seamlessly depending on the customizations present in either system.
About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
