Freshdesk + SkedPal

Create SkedPal tasks for new Freshdesk tickets

Stay organized and efficient by connecting your Freshdesk and SkedPal apps with this seamless workflow. When a new ticket is created in Freshdesk, a task will be automatically created in SkedPal, ensuring that all customer support requests are quickly attended to and resolved. Save valuable time and improve productivity by streamlining your ticket management and task scheduling processes.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create Task
Creates a new task.
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- EmailRequired
Action
Search
- Parent TaskRequired
- Include all nested levels under this parent?
Trigger
Polling
Try It
Favorite Tasks
Triggers when a task is added to the favorites.
Trigger
Polling
Try It
- Parent TaskRequired
- Task NameRequired
- Notes
- Plan Start
- Plan End
- Due Date
- Duration
- URL
- Tags
- Time Maps
- Multiple Time Maps
- Flexible Plan
- Priority
Action
Write
- TaskRequired
- Task Name
- Notes
- Plan Start
- Plan End
- Due Date
- Duration
- Flexible Plan
Action
Write
- IdRequired
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- Parent TaskRequired
- Include all nested levels under this parent?
Trigger
Polling
Try It
- TaskRequired
- Mark Complete?Required
Action
Write
Update Schedule
Update Schedule
Action
Write
- NameRequired
Action
Search
- Task NameRequired
- Parent TaskRequired
- Notes
- Plan Start
- Plan End
- Due Date
- Duration
- URL
- Tags
- Time Maps
- Multiple Time Maps
- Flexible Plan
- Priority
Action
Search or write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.