FireText + Freshdesk

Create new support tickets on Freshdesk when new SMS are received on FireText number

Let customers reach you with support tickets by SMS and manage them within your existing Freshdesk dashboard. Set up a FireText SMS number and use this integration to receive support tickets via SMS.

When this happens...
New Message
Triggers when a new SMS message is received on your FireText number / keyword.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

- Keyword (Number)Required
Trigger
Instant
Try It
- FromRequired
- ToRequired
- MessageRequired
- Schedule ForRequired
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It

- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

- MobileRequired
- Group API IDRequired
- First Name
- Last Name
- Custom 1
- Custom 2
- Custom 3
- Update (If Existing User)
Action
Write
- FromRequired
- ToRequired
- MessageRequired
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About FireText

FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.

Learn more

Related categories

Phone & SMS

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

Related Zap Templates

Create Freshdesk tickets for newly received FireText messages

Related Zap Templates

Create Freshdesk tickets for newly received FireText messages

FireText + Freshdesk

Create new support tickets on Freshdesk when new SMS are received on FireText number

Supported triggers and actions

New Message

Schedule Message

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

Add Contact

Send Message

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

About FireText

Related categories

About Freshdesk

Related categories

Similar apps

Zendesk

Help Scout

Mojo Helpdesk

Related Zap Templates

Related Zap Templates