For any organisation, measuring the effectiveness of their support team(s) is important - it helps identify how effectively you're addressing customer's needs and can help identify strong performers within your team. An AskNicely NPS survey gives you a way to quickly measure customer satisfaction - the simple format of the survey means that customers are more inclined to respond, improving the quality of your results. While being simple, NPS also give you more detail than a 3 or 5 star rating system. AskNicely's tools also provide ways to automatically tag and filter the additional text-based feedback collected to make results more measurable.

Note: You can set an optional wait period to send a survey a number of hours after the ticket is created you can also use the view selection in the Zendesk step to define which tickets should trigger a survey - eg. you may only want to send a survey after a ticket is closed, so use a view that contains only closed tickets

How this Zendesk-AskNicely integration works

1. A new ticket is created by Zendesk
2. Zapier sends an AskNicely NPS survey to the customer with an optional wait period.

Apps involved

• Zendesk
• AskNicely