Refound your company for the AI era at ZapConnect 2026. Save your spot →

Shortcut + Zoho Desk

Shortcut + Zoho Desk integrations

Create Shortcut stories from new Zoho Desk status changes

Stay informed about important updates in your customer support system with this efficient workflow. When there's a new status change in Zoho Desk, it will create a story in Shortcut, keeping your team in the loop and ensuring everyone is up-to-date. Enhance your team's communication and never miss an important status change again.

When this happens...
New Status ChangeTriggers when a status of ticket is changed.
TriggerInstant
automatically do this!
Create StoryCreates a new story.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Zoho Desk and Shortcut

Discover other triggers and actions you can use with Zoho Desk and Shortcut

- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
- Direction
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
Trigger
Instant
Try It

- Organization
  Required
- Ticket ID
  Required
- File
  Required
- Public
Action
Write
- Organization
  Required
- Account Name
  Required
- Description
- Email
- Website
- Fax
- Phone
- Industry
- Owner ID
- Street
- City
- State
- Country
- Zip Code
- Annual Revenue
Action
Write

- Organization
  Required
- Department
  Required
- Contact
  Required
- Subject
  Required
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- Organization
  Required
- Contact
  Required
- Account
- Last Name
- First Name
- Title
- Description
- Type
- Email
- Secondary Email
- X (formerly Twitter)
- Facebook
- Phone
- Mobile/Cellular
- Street Address
- City
- State
- Country
- Zip Code
- Owner ID
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Select Organization
  Required
- Action Information
- Account Name
- Account ID
Action
Search
- Organization
  Required
- Email
  Required
- Account
- Last Name
  Required
- First Name
- Title
- Description
- Type
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street Address
- City
- State
- Country
- Zip Code
Action
Search or write
- Story Template ID
  Required
- Name
- Description
- Story Type
- Workflow
- Workflow State
- Team
- Epic
- Due Date
- Estimate
- Requester
- Followers
- Owners
- Iteration
- Labels
- External Links
- Comments
- Tasks
Action
Write
- Query
  Required
- Name
  Required
- Description
- Story Type
- Workflow
- Workflow State
- Team
- Epic
- Due Date
- Estimate
- Requester
- Followers
- Owners
- Iteration
- Labels
- External Links
- Comments
- Tasks
- Sub Tasks
Action
Search or write

- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
- Status
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
- Ticket
  Required
- Content
  Required
- Public
  Required
Action
Write
- Organization
  Required
- Account
- Last Name
  Required
- First Name
- Title
- Description
- Type
- Email
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street Address
- City
- State
- Country
- Zip Code
Action
Write
- Organization
  Required
- Department
  Required
- Ticket
  Required
- From Address (E-Mail)
  Required
- To Address (E-Mail)
  Required
- Content Type
  Required
- Reply Content
  Required
- Is Forward
Action
Write
- Organization
  Required
- Department
  Required
- Ticket
  Required
- Contact
- Subject
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- Organization
  Required
- Department
  Required
- Ticket Number
  Required
Action
Search
- Select Organization
  Required
- Email
  Required
Action
Search
- Name
  Required
- Description
- Story Type
- Workflow
- Workflow State
- Team
- Epic
- Due Date
- Estimate
- Requester
- Followers
- Owners
- Iteration
- Labels
- External Links
- Comments
- Tasks
- Sub Tasks
Action
Write
- Query
  Required
Action
Search

About Shortcut

Shortcut is a fast project management tool built for product and engineering teams.

HelpHelp

Related categories

Project Management

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

Zoho

Related Zap Templates

Create Shortcut stories from new Zoho Desk tickets

Related Zap Templates

Create Shortcut stories from new Zoho Desk tickets