Jira Software Cloud + TOPdesk

Create issues in Jira Software Cloud from new incidents in TOPdesk

Efficiently manage your workflow with this automation that makes incident response a breeze. When a new incident unfolds in TOPdesk, an issue is promptly created in Jira Software Cloud. Experience enhanced problem-solving solutions while streamlining your incident response process, ensuring no disruption gets missed and every problem gets efficiently tracked and tackled in Jira Software Cloud.

When this happens...
New Incident
Triggers when a new incident is created.
TriggerPolling
automatically do this!
Create Issue
Creates a new issue.
ActionWrite

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Supported triggers and actions

- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident NumberRequired
Action
Search
- JQL
- Order By
Trigger
Polling
Try It

- IssueRequired
- AttachmentRequired
Action
Write
- First IssueRequired
- Link TypeRequired
- Second IssueRequired
Action
Write
- IssueRequired
- Time SpentRequired
- Work Description
- Started Date
Action
Write
- IssueRequired
- Project
- BoardRequired
- SprintRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- ProjectRequired
- NameRequired
Action
Search
- FilterRequired
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by ParameterRequired
Action
Search
- KeywordRequired
Action
Search

- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
Try It
- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident numberRequired
- Invisible for caller
Action
Search
- SurnameRequired
Action
Search
- Project
- Status
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- IssueRequired
- CommentRequired
Action
Write
- IssueRequired
- User
Action
Write
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Write
- Format Info
- IssueRequired
- Status
Action
Write
- Attachment IDRequired
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQLRequired
- Fields
Action
Search
- Filter Name
- Owner Name
Action
Search
- BoardRequired
- SprintRequired
Action
Search
- Summary
- Key
- Fields
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Search or write

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn more

Related categories

Project Management

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

IT Operations

Related Zap Templates

Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged

Related Zap Templates

Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged

Jira Software Cloud + TOPdesk

Create issues in Jira Software Cloud from new incidents in TOPdesk

New Major Incident

New Incident

Updated Incident

Update Incident

Find Branch

Find Incident

New Issue (Via JQL)

Add Attachment to Issue

Link Issues

Add Work Log to Issue

Move Issue to Sprint

API Request (Beta)

Find Component

Find Issues by Filter

Find Issue by Key

Find Project

Find User

New First Line Incident

New Second Line Incident

Create an Incident

Find Last Action

Find Person

New Issue

Updated Issue

Add Comment to Issue

Add Watcher to Issue

Create Issue

Update Issue

Get Attachment Content

Find Issue

Find Issue (Via JQL)

Find Filter

Get Sprint Information

Find or Create Issue

About Jira Software Cloud

Related categories

About TOPdesk

Related categories

Related Zap Templates

Related Zap Templates