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Jira Software Cloud + SysAid

Create issues in Jira Software Cloud from new service records in SysAid

With this streamlined workflow, when a new service record is identified in SysAid, a corresponding issue is instantaneously created in Jira Software Cloud. This means your team can manage tasks efficiently and accurately without the need for manual data entry, enhancing your overall productivity.

With this streamlined workflow, when a new service record is identified in SysAid, a corresponding issue is instantaneously created in Jira Software Cloud. This means your team can manage tasks efficiently and accurately without the need for manual data entry, enhancing your overall productivity.

  1. When this happens...
    SysAidSysAid
    New Service Record

    Triggers when a new service record is created in SysAid.

    TriggerInstant
  2. automatically do this!
    Jira Software CloudJira Software Cloud
    Create Issue

    Creates a new issue.

    ActionWrite
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Supported triggers and actions

    • User Defined NameRequired

    • Service Record Type

    • Title

    • Description

    • Category

    • Status

    • Request user

    • Assigned to

    • Admin group

    • Company

    • Email Account

    • Impact

    • Location

    • Main CI

    • Priority

    • Responsible Admin

    • SR Custom Int 1

    • SR Custom Int 2

    • SR Custom List 1

    • SR Custom List 2

    • SR Custom Text 1

    • SR Custom Text 2

    • Sub Type

    • Urgency

    • Weight

    Trigger
    Instant
    Try It

    • User Defined NameRequired

    • # (SR ID)Required

    • Urgency

    • Priority

    • Impact

    • Title

    • Description

    • Admin group

    • Assigned to

    • Classification

    • Closure Information

    • Followup Actual Date

    • Followup Planned Date

    • Followup Text

    • Followup User

    • Location

    • Main CI

    • Resolution

    • Responsible Admin

    • Solution

    • SR Custom Date 1

    • SR Custom Date 2

    • SR Custom Int 1

    • SR Custom Int 2

    • SR Custom List 1

    • SR Custom List 2

    • SR Custom Text 1

    • SR Custom Text 2

    • Success Rating

    • Weight

    • Workaround

    Action
    Write

    • JQL

    • Order By

    Trigger
    Polling
    Try It

    • IssueRequired

    • AttachmentRequired

    Action
    Write
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About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.
Learn more

Related categories

  • Project Management
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About SysAid

SysAid is a service automation company delivering software for organizations that want to get more done.

Related categories

  • Customer Support