Jira Software Cloud + SolarWinds Service Desk

Manage new incidents in SolarWinds Service Desk by creating issues in Jira Software Cloud

Stay on top of your IT service management with this efficient workflow. When a new incident arises in SolarWinds Service Desk, it will create a new issue in Jira Software Cloud. This smooth connection between the two platforms will help to streamline your incident management process, saving you time and ensuring rapid issue resolution.

When this happens...
New Incident
Triggers when a new incident is created.
TriggerPolling
automatically do this!
Create Issue
Creates a new issue.
ActionWrite

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Supported triggers and actions

New Asset
New asset in your inventory.
Trigger
Polling
Try It
New Contract
New contract was added.
Trigger
Polling
Try It
New Incident
Triggers when a new incident is created.
Trigger
Polling
Try It
New Release
New release in your service desk.
Trigger
Polling
Try It
New Task
Triggers when a new task is created.
Trigger
Polling
Try It

- NameRequired
- ManufacturerRequired
- TypeRequired
- StatusRequired
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- NameRequired
- Manufacturer NameRequired
- StatusRequired
- License TypeRequired
- Start Date
- End Date
- Note
- Site
- Department
Action
Write

- TitleRequired
- PriorityRequired
- Requester's Email AddressRequired
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- EmailRequired
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write
- JQL
- Order By
Trigger
Polling
Try It
- IssueRequired
- AttachmentRequired
Action
Write
- First IssueRequired
- Link TypeRequired
- Second IssueRequired
Action
Write
- IssueRequired
- Time SpentRequired
- Work Description
- Started Date
Action
Write
- IssueRequired
- Project
- BoardRequired
- SprintRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- ProjectRequired
- NameRequired
Action
Search
- FilterRequired
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by ParameterRequired
Action
Search
- KeywordRequired
Action
Search

New Change
New change in your service desk.
Trigger
Polling
Try It
New Hardware
New hardware in your inventory.
Trigger
Polling
Try It
New Problem
New problem in your service desk.
Trigger
Polling
Try It
New Risk
New risk was detected.
Trigger
Polling
Try It
New User
New user in your account.
Trigger
Polling
Try It
- TitleRequired
- StateRequired
- Requester's Email AddressRequired
- PriorityRequired
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- NameRequired
- SerialRequired
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- StateRequired
- NameRequired
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write
- Project
- Status
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- IssueRequired
- CommentRequired
Action
Write
- IssueRequired
- User
Action
Write
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Write
- Format Info
- IssueRequired
- Status
Action
Write
- Attachment IDRequired
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQLRequired
- Fields
Action
Search
- Filter Name
- Owner Name
Action
Search
- BoardRequired
- SprintRequired
Action
Search
- Summary
- Key
- Fields
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Search or write

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn more

Related categories

Project Management

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

Learn more

Related categories

Customer Support

Jira Software Cloud + SolarWinds Service Desk

Manage new incidents in SolarWinds Service Desk by creating issues in Jira Software Cloud

New Asset

New Contract

New Incident

New Release

New Task

Create Asset

Create Contract

Create Incident

Create Release

Create User

New Issue (Via JQL)

Add Attachment to Issue

Link Issues

Add Work Log to Issue

Move Issue to Sprint

API Request (Beta)

Find Component

Find Issues by Filter

Find Issue by Key

Find Project

Find User

New Change

New Hardware

New Problem

New Risk

New User

Create Change

Create Hardware

Create Problem

Create Solution

New Issue

Updated Issue

Add Comment to Issue

Add Watcher to Issue

Create Issue

Update Issue

Get Attachment Content

Find Issue

Find Issue (Via JQL)

Find Filter

Get Sprint Information

Find or Create Issue

About Jira Software Cloud

Related categories

About SolarWinds Service Desk

Related categories