Infraspeak + Zendesk

Create Infraspeak work orders from new Zendesk tickets

When new tickets are received in Zendesk, work orders are created in Infraspeak.

When this happens...
New Ticket in View
Triggers when a new ticket is added to a view.
TriggerPolling
automatically do this!
Create Work Order
Creates a new Work order
ActionWrite

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Supported triggers and actions

New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New View
Triggers when a new view is created.
Trigger
Polling
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write

- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write
Approved Work Order
Triggers when a work order is approved.
Trigger
Instant
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Confirmed Sell Order
Triggers when a sell order is confirmed.
Trigger
Instant
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New Planned Job Order of a Work Order
Triggers when a new planned job is created from a work order.
Trigger
Instant
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New Work Order
Triggers when a new work order is reported.
Trigger
Instant
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- Work Order NumberRequired
Action
Write
- Work Order NumberRequired
- Work Order closed successfully
- Description
Action
Write
- Client NameRequired
- Client Code
- NIF
- Address
- Postal Code
- City
- Latitude
- Longitude
Action
Write
- Work Order NumberRequired
Action
Write

- TagsRequired
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write
Closed Work Order
Triggers when a work order is closed.
Trigger
Instant
Try It
Confirmed Work Order
Triggers when a (completed) work order is confirmed.
Trigger
Instant
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New Planned Event of a Planned Job Order
Triggers when a planned event is created from a planned job order.
Trigger
Instant
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Started Work Order
Triggers when a work order is started.
Trigger
Instant
Try It
- Work Order NumberRequired
- Description
- Pause Reason
Action
Write
- Work Order NumberRequired
Action
Write
- ClientRequired
- LocationRequired
- AreaRequired
- TypeRequired
- PriorityRequired
- Description
Action
Write
- Description
Action
Search

About Infraspeak

Infraspeak is a mobile and cloud-based platform that helps maintenance/facility managers and technicians track and manage assets, buildings and locations. Highly customisable, Infraspeak centralises stock, reduces costs, manages corrective and preventive maintenance.

Related categories

Task Management

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

Infraspeak + Zendesk

Create Infraspeak work orders from new Zendesk tickets

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

Approved Work Order

Confirmed Sell Order

New Planned Job Order of a Work Order

New Work Order

Approve a Work Order

Close a Work Order

Create Client

Start a Work Order

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

Closed Work Order

Confirmed Work Order

New Planned Event of a Planned Job Order

Started Work Order

Change Work Order Pause Reason

Confirm a Work Order

Create Work Order

Search Pause Reasons

About Infraspeak

Related categories

About Zendesk

Related categories

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