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Help Scout + Zengine

Help Scout + Zengine integrations

Create a HelpScout conversation from Zengine

Let customers and prospects contact you with a Zengine form on your website, then continue the conversation in HelpScout.

How It Works

Add a Zengine webform to your page to allow your users to contact you.
Every time someone submits the webform, a new Zengine record will be created and sent to HelpScout. From there your team can keep the conversation going with the customer.

What You Need

Zengine account, with a form configured to accept an email address and message from the user.
HelpScout account

When this happens...
New RecordTriggers when a new record is added to a form of your choice.
TriggerInstant
automatically do this!
Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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More things you can do with Zengine and Help Scout

Discover other triggers and actions you can use with Zengine and Help Scout

- Workspace
Trigger
Instant
Try It
- Workspace
Trigger
Instant
Try It
- Workspace
  Required
- Form
- Record
- Comment
Action
Write
- Workspace
- Form
  Required
- Record
  Required
Action
Write
- Workspace
- Form
  Required
- File Upload Field
  Required
- File
Action
Write

- Copy
- Workspace
- Form
  Required
- Record - Search Condition
- Record
- Record Title - Search Condition
- Record Title - Search Value
- Folder - Search Condition
- Folder - Search Value
- Created by User
- Draft
- Folder
- Save as Draft?
Action
Search or write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It

- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
  Required
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation
  Required
- Customer
  Required
- Text
  Required
- User
- Create as Draft
  Required
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

- Form
  Required
- Workspace
Trigger
Instant
Try It
- Form
  Required
- Workspace
Trigger
Instant
Try It
- Workspace
- Form
  Required
- Folder
- Save as Draft?
Action
Write
- Copy
- Workspace
- Form
  Required
- Record
  Required
- Folder
- Save as Draft?
Action
Write
- Copy
- Workspace
- Form
  Required
- Record - Search Condition
- Record
- Record Title - Search Condition
- Record Title - Search Value
- Folder - Search Condition
- Folder - Search Value
- Created by User
- Draft
Action
Search
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
Trigger
Polling
Try It
- Conversation ID
  Required
- Text
  Required
- User
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Customer
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn moreLearn moreHelpHelp

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About Zengine

Zengine by WizeHive is a flexible solution for managing grants, scholarships, fellowships, and more through the entire program lifecycle—providing tailored workflows, engaging experiences, and impact analysis to mission-driven organizations.

Learn moreLearn moreHelpHelp

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