Help Scout + Intercom

Create new Help Scout conversations from new Intercom conversations

This workflow becomes active when a new conversation starts in Intercom and leads to the creation of a conversation in Help Scout. Streamline and improve customer service by quickly transporting important customer interactions from one platform to another, ensuring smooth communication, timely responses, and efficient problem-solving. Employ this automated process to effectively manage your customer communication channels.

This workflow becomes active when a new conversation starts in Intercom and leads to the creation of a conversation in Help Scout. Streamline and improve customer service by quickly transporting important customer interactions from one platform to another, ensuring smooth communication, timely responses, and efficient problem-solving. Employ this automated process to effectively manage your customer communication channels.

  1. When this happens...
    IntercomIntercom
    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation Rating

    Triggers when a conversation receives a rating.

    Trigger
    Instant
    Try It
    • Message body format

    Trigger
    Instant
    Try It
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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  • Customer Support

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intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn more

Related categories

  • Customer Support

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