Halo Service Solutions + Microsoft Teams
Send Microsoft Teams channel messages for new tickets in Halo Service Solutions
Streamline your customer service communication by directly pushing new tickets from Halo Service Solutions into your Microsoft Teams channels. This simple workflow assists in notifying your support team whenever a customer opens a new ticket without the need for manual intervention. It saves time and ensures all relevant members are immediately aware of incoming service requests, boosting your customer response time and efficiency.
Streamline your customer service communication by directly pushing new tickets from Halo Service Solutions into your Microsoft Teams channels. This simple workflow assists in notifying your support team whenever a customer opens a new ticket without the need for manual intervention. It saves time and ensures all relevant members are immediately aware of incoming service requests, boosting your customer response time and efficiency.
- When this happens...New Ticket
Triggers when a new ticket is created in Halo.
- automatically do this!Send Bot Message
Sends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
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DescriptionRequired
Customer
Site
End User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Top Level
Important Customer
Site Name
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
Email AddressRequired
Ticket TypeRequired
Summary
Details
Priority
TeamRequired
Try It
DescriptionRequired
Customer
Site
End-User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Customer NameRequired
Main SiteRequired
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
NameRequired
Customer NameRequired
Site NameRequired
Email Address
Network Login
Work Phone Number
Mobile Phone Number
TeamRequired
ChannelRequired
Member
Highlight Word
Try It
