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Groove + Nudgify

Create Nudges from new closed tickets in Groove

Stop managing your follow-up tasks by hand. When a support ticket has been closed in Groove, this integration will automatically create a Nudge that shows the name of the customer you have successfully helped and how long ago the ticket was closed.

When this happens...
Ticket ClosedTriggers when a ticket is closed.
TriggerInstant
automatically do this!
Create Sign Up NudgeThis will save the data for your "Recent Activity - Sign-up" and "Recent Activity - All Sign-ups" Nudges.
ActionWrite

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More things you can do with Groove and Nudgify

Discover other triggers and actions you can use with Groove and Nudgify

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
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- Ticket Number
  Required
- Message
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Email
  Required
- Date
  Required
- Full Name
- IP
- City
- State
- Country
- Sign Up
Action
Write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
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Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
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- Ticket Number
  Required
- Agent
  Required
Action
Write
- Body
  Required
- From
  Required
- To
  Required
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket Number
  Required
- State
  Required
Action
Write
- Order ID
  Required
- Customer Name
- Email
  Required
- Date
  Required
- IP
- City
- State
- Country
- Product ID
- Product Variant ID
- Product Name
- Product Link
- Image Thumbnail URL
Action
Write

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

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About Nudgify

Nudgify is a Social Proof App and FOMO App that helps you build Trust and Increase Conversions on Shopify, WooCommerce and more.

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