Google Sheets + Intercom
Track Intercom replies by creating rows in Google Sheets
Stay on top of customer interactions with this workflow. Whenever a Contact Replied event occurs in Intercom, a new row is created in a specified Google Sheets spreadsheet, meticulously logging the user's response details. This organized approach replaces the need for manual note-taking and ensures your records are always up-to-date, allowing you to focus on cultivating customer relationships. This efficient process uses the terminology of both Intercom and Google Sheets for seamless operation.
Stay on top of customer interactions with this workflow. Whenever a Contact Replied event occurs in Intercom, a new row is created in a specified Google Sheets spreadsheet, meticulously logging the user's response details. This organized approach replaces the need for manual note-taking and ensures your records are always up-to-date, allowing you to focus on cultivating customer relationships. This efficient process uses the terminology of both Intercom and Google Sheets for seamless operation.
- When this happens...
Contact RepliedTriggers when a Contact replies to a Conversation in Intercom.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create Spreadsheet RowCreate a new row in a specific spreadsheet.
ActionWriteCreate a new record or update an existing record in your app.
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Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Lead
Triggers when a new Lead is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Company
Triggers when a new Company is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Ticket
Triggers when a new Ticket is created in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Updated Contact
Triggers when a Contact is updated in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.EmailRequired
Note TextRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
Description
Body
AuthorRequired
State
Parent Collection
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Event nameRequired
Created at
Contact identifier typeRequired
Metadata
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket typeRequired
Contact IDRequired
Company ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Reply TypeRequired
Reply BodyRequired
Attachments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.FromRequired
ToRequired
Message TypeRequired
BodyRequired
Subject
Template
Create Conversation Without Contact Reply?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Lead ID
Full Name
Email
Phone Number
Unsubscribed From Emails
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Lookup EmailRequired
Full Name
User ID
Company ID
Unsubscribed From Emails
Phone Number
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search FieldRequired
Match TypeRequired
Conversation Status
Updated After
Updated Before
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch FieldRequired
Match TypeRequired
Ticket State
Updated After
Updated Before
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
Lead ID
Full Name
Email
Phone Number
Unsubscribed From Emails
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundNo Team Drive
SpreadsheetRequired
WorksheetRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Drive
SpreadsheetRequired
WorksheetRequired
Trigger column
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planDrive
SpreadsheetRequired
WorksheetRequired
Use Timezone set up on the spreadsheet to format date values?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
Cell RangeRequired
Condition TypeRequired
Background Color
Text Color
Bold Text
Italic Text
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
Spreadsheet Containing the Worksheet to CopyRequired
Worksheet to CopyRequired
Copy Worksheet Destination
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
TitleRequired
Overwrite existing worksheet with the same title
Headers
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
Confirm DeletionRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
Cell RangeRequired
Format TypeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SpreadsheetRequired
WorksheetRequired
New Sheet NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
Cell RangeRequired
Sort by ColumnRequired
Sort OrderRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
Lookup columnRequired
Lookup valueRequired
Supporting lookup column
Supporting lookup value
Search from last row
Row count
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
WorksheetRequired
A1 RangeRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
WorksheetRequired
Row IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
WorksheetRequired
Lookup columnRequired
Lookup valueRequired
Supporting lookup column
Supporting lookup value
Search from last row
Row count
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
WorksheetRequired
Lookup columnRequired
Lookup valueRequired
Supporting lookup column
Supporting lookup value
Search from last row
Row count
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New User
Triggers when a new User is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Updated Company
Triggers when a company is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.UpdatesRequired
Update sample
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Contact identifier typeRequired
Tag selection method
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact TypeRequired
Message BodyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.User Association Note
CompanyRequired
Warning
Name
Website
Size
Monthly Revenue
Plan
Industry
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact identifier typeRequired
TagRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact Identifier
Message BodyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CompanyRequired
Tag NameRequired
Untag?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Title
Description
State
Is Open
Snoozed Until
Assigned Admin
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Custom Attributes
Created At
User ID
Full Name
IP Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search Mode
Search Value
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch Mode
Search Value
User Association Note
Company NameRequired
Plan
Size
Website
Industry
Custom Attributes
Monthly Revenue
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundDrive
SpreadsheetRequired
WorksheetRequired
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNo Team Drive
SpreadsheetRequired
WorksheetRequired
Trigger column
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Drive
SpreadsheetRequired
WorksheetRequired
Column NameRequired
Index
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
Frozen Rows Count
Frozen Columns Count
Sheet Position
Hide Sheet
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
Source RangeRequired
Destination RangeRequired
Paste Type
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
Spreadsheet to Copy
Headers
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Info
Drive
SpreadsheetRequired
WorksheetRequired
Row(s)Required
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Info
Drive
SpreadsheetRequired
WorksheetRequired
Row(s)Required
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
RowRequired
Background Color
Text Color
Bold
Italic
Strikethrough
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
Cell RangeRequired
Validation TypeRequired
Input Message
Strict Validation
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
RowRequired
Background Color
Text Color
Bold
Italic
Strikethrough
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
TitleRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
WorksheetRequired
ColumnsRequired
Row countRequired
Output format
First row
ActionThis is an event a Zap performs.SearchFind existing data in your appSpreadsheet IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
TitleRequired
Overwrite existing worksheet with the same title
Headers
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About Google Sheets
Related categories
About Intercom
Related categories
Related Zap Templates
- Add new rows on Google Sheets for new users on Intercom
- Analyze Intercom customer conversations with ChatGPT
- Add Intercom users from new Google Sheets rows
- Tag Intercom users for new rows on Google Sheets
- Tag specific new users in Intercom from new rows in Google Sheets
- Add the best leads registered in Intercom to a Google Sheet and get an SMS notification with Toky
- Google Sheets → Intercom & Google Sheets
- Create Google Sheets spreadsheet rows from new leads added emails in Intercom
- Create or update Intercom users from new or updated Google Sheets rows
- Create or update Intercom leads from new Google Sheets rows
- Tag Intercom users based on new spreadsheet rows in Google Sheets team drive
- Tag Intercom companies based on new spreadsheet rows in Google Sheets
- Create or update Intercom leads from new or updated Google Sheets rows
- Add new Intercom leads to Google Sheets rows automatically
- Update Intercom companies tags based on new or updated Google Sheets rows
- Create spreadsheet rows in Google Sheets for new companies in Intercom
- Track new Intercom unsubscriptions by creating rows in Google Sheets
- Create Intercom users from new or updated Google Sheets rows
- Update Intercom companies with new or updated rows in Google Sheets
- "add or remove tags on Intercom companies when new rows are added in Google Sheets team drive"
- Add tags to new Intercom users and create multiple rows in Google Sheets
- Create new Intercom notes from new Google Sheets rows
- Create spreadsheet rows in Google Sheets for newly tagged users in Intercom
- Create rows in Google Sheets for new users in Intercom
- Create spreadsheet rows in Google Sheets for new tickets in Intercom
- Add new tags from Intercom conversations to Google Sheets rows instantly
- Log new Intercom conversations by creating rows in a Google Sheets spreadsheet
- Create Intercom events from new or updated rows in Google Sheets
- Create Intercom api requests from new Google Sheets rows
- Log Intercom conversations in Google Sheets
- Tag Intercom contacts when new or updated rows appear in Google Sheets
- Add tags to Intercom contacts when new rows are added in Google Sheets
- Create multiple rows in Google Sheets when new tags are added to conversations in Intercom
- "send incoming messages in Intercom for new rows in Google Sheets"
- Reply to Intercom conversations when new or updated rows are detected in Google Sheets
- Create Intercom events from new Google Sheets rows
- Create Google Sheets rows from newly tagged Intercom conversations
- Add tags to new Intercom leads and create corresponding rows in Google Sheets
- "add tags to Intercom users and create corresponding Google Sheets spreadsheets"
- Extract sentiment and topics from Intercom chats with Amazon Bedrock and log to Google Sheets
Related Zap Templates
- Add new rows on Google Sheets for new users on Intercom
- Tag Intercom users for new rows on Google Sheets
- Google Sheets → Intercom & Google Sheets
- Create or update Intercom leads from new Google Sheets rows
- Create or update Intercom leads from new or updated Google Sheets rows
- Create spreadsheet rows in Google Sheets for new companies in Intercom
- Update Intercom companies with new or updated rows in Google Sheets
- Create new Intercom notes from new Google Sheets rows
- Create spreadsheet rows in Google Sheets for new tickets in Intercom
- Create Intercom events from new or updated rows in Google Sheets
- Tag Intercom contacts when new or updated rows appear in Google Sheets
- "send incoming messages in Intercom for new rows in Google Sheets"
- Create Google Sheets rows from newly tagged Intercom conversations
- Extract sentiment and topics from Intercom chats with Amazon Bedrock and log to Google Sheets
- Analyze Intercom customer conversations with ChatGPT
- Tag specific new users in Intercom from new rows in Google Sheets
- Create Google Sheets spreadsheet rows from new leads added emails in Intercom
- Tag Intercom users based on new spreadsheet rows in Google Sheets team drive
- Add new Intercom leads to Google Sheets rows automatically
- Track new Intercom unsubscriptions by creating rows in Google Sheets
- "add or remove tags on Intercom companies when new rows are added in Google Sheets team drive"
- Create spreadsheet rows in Google Sheets for newly tagged users in Intercom
- Add new tags from Intercom conversations to Google Sheets rows instantly
- Create Intercom api requests from new Google Sheets rows
- Add tags to Intercom contacts when new rows are added in Google Sheets
- Reply to Intercom conversations when new or updated rows are detected in Google Sheets
- Add tags to new Intercom leads and create corresponding rows in Google Sheets
- Add Intercom users from new Google Sheets rows
- Add the best leads registered in Intercom to a Google Sheet and get an SMS notification with Toky
- Create or update Intercom users from new or updated Google Sheets rows
- Tag Intercom companies based on new spreadsheet rows in Google Sheets
- Update Intercom companies tags based on new or updated Google Sheets rows
- Create Intercom users from new or updated Google Sheets rows
- Add tags to new Intercom users and create multiple rows in Google Sheets
- Create rows in Google Sheets for new users in Intercom
- Log new Intercom conversations by creating rows in a Google Sheets spreadsheet
- Log Intercom conversations in Google Sheets
- Create multiple rows in Google Sheets when new tags are added to conversations in Intercom
- Create Intercom events from new Google Sheets rows
- "add tags to Intercom users and create corresponding Google Sheets spreadsheets"