Gmail + Teamwork Desk

Manage new Teamwork Desk tickets by sending emails in Gmail

This workflow springs into action when a new ticket is created in Teamwork Desk, subsequently sending an email notification through Gmail. This automation creates a seamless bridge between your customer support system and your email platform, thus increasing responsiveness and improving customer satisfaction. Leveraging the functionalities of both Teamwork Desk and Gmail, this workflow ensures you never miss a ticket and stay on top of your customer service requests.

When this happens...
New Ticket
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Send Email
Triggers when a new email appears in the specified mailbox.
ActionWrite

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Supported triggers and actions

- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- TicketRequired
- TypeRequired
- Message Format
- Cc
- Bcc
- BodyRequired
- StatusRequired
- Assigned To
- Agents to Notify
- Make This a Draft?Required
- Make this pinned?Required
Action
Write

- First Name
- Last Name
- EmailRequired
- Alternative email addresses
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- TicketRequired
- Task IDRequired
Action
Write

- CustomerRequired
- First Name
- Last Name
- Email
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- Search KeywordsRequired
Action
Search
- Search KeywordsRequired
- First Name
- Last Name
- EmailRequired
- Alternative email addresses
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Linked In
- Address
- Notes
- Avatar URL
Action
Search or write
- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- LabelRequired
- MessageRequired
Action
Write
- Email message to be DeletedRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- ThreadRequired
- Label(s) to removeRequired
Action
Write
- Search StringRequired
Action
Search

New Customer
Triggers when a new customer is created.
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- TicketRequired
- Assign ToRequired
Action
Write
- InboxRequired
- Customer ID or Customer EmailRequired
- CC
- BCC
- SubjectRequired
- MessageRequired
- Assigned To
- SourceRequired
- TypeRequired
- StatusRequired
- Priority
- Tags
- Notify Customer
- Message Format
- Notify Creating Agent
- Task ID
Action
Write
- TicketRequired
Action
Write
- TicketRequired
- Inbox
- Source
- Type
- Customer ID
- Subject
- Message
- Message Format
- Status
- Assigned To
- Priority
- Tags
Action
Write
- Search KeywordsRequired
Action
Search
- Search KeywordsRequired
- InboxRequired
- Customer ID or Customer EmailRequired
- CC
- BCC
- SubjectRequired
- MessageRequired
- Assigned To
- SourceRequired
- TypeRequired
- StatusRequired
- Priority
- Tags
- Notify Customer
- Message Format
- Notify Creating Agent
- Task ID
Action
Search or write
New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Search keywordsRequired
Trigger
Polling
Try It
- Label/Mailbox
Trigger
Polling
Try It
- MessageRequired
Action
Write
- Recipient Instructions
- To
- Cc
- Bcc
- SubjectRequired
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of labelRequired
Action
Write
- MessageRequired
- Label(s) to removeRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Subject
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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