Gmail + HelpCrunch

Update Gmail emails when chat assignees in HelpCrunch are updated

Ensure you stay on top of your customer support by setting up this automation. Once a chat assignee is updated in HelpCrunch, an email will be promptly sent through Gmail. Not only does this streamline your customer service procedures, but it also guarantees your team never misses a beat when responding to customer inquiries, enhancing your overall customer experience. This workflow is a great way to ensure swift communication and query resolution.

When this happens...
Chat Assignee Updated
Triggers when chat assignee is updated.
TriggerInstant
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Send Email
Triggers when a new email appears in the specified mailbox.
ActionWrite

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Supported triggers and actions

Chat Assignee Updated
Triggers when chat assignee is updated.
Trigger
Instant
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Chat Status Updated
Triggers when chat status is updated.
Trigger
Instant
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Customer Tags Updated
Triggers when customer tags are updated.
Trigger
Instant
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New Chat Created
Triggers when a new chat is created.
Trigger
Instant
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- Customer EmailRequired
- Customer Name
- Customer Phone
- User ID
Action
Write

- Customer EmailRequired
- User ID
- Customer Name
- Customer Phone
Action
Search or write
New Label
Triggers when you add a new label.
Trigger
Polling
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- Label or mailboxRequired
Trigger
Polling
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- Search keywordsRequired
Trigger
Polling
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- Label/Mailbox
Trigger
Polling
Try It
- MessageRequired
Action
Write
- Recipient Instructions
- To
- Cc
- Bcc
- SubjectRequired
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of labelRequired
Action
Write
- MessageRequired
- Label(s) to removeRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Subject
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write

Chat Closed
Triggers when chat is closed.
Trigger
Instant
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Customer Email Updated
Triggers when customer email is updated.
Trigger
Instant
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Customer Unsubscribed
Triggers when a customer is unsubscribed.
Trigger
Instant
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New Customer Created
Triggers when a new customer is created.
Trigger
Instant
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- Customer Email
- User ID
Action
Search
- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- LabelRequired
- MessageRequired
Action
Write
- Email message to be DeletedRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- ThreadRequired
- Label(s) to removeRequired
Action
Write
- Search StringRequired
Action
Search

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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