Gainsight Customer Communities + Microsoft Teams

Send channel messages in Microsoft Teams for new topics in Gainsight Customer Communities

Stay on top of customer feedback with this efficient workflow. When a new topic is created in Gainsight Customer Communities, it immediately posts a channel message in Microsoft Teams. This helps ensure your team is instantly aware and can respond rapidly to customer interactions, fostering better communication and quicker issue resolution.

Stay on top of customer feedback with this efficient workflow. When a new topic is created in Gainsight Customer Communities, it immediately posts a channel message in Microsoft Teams. This helps ensure your team is instantly aware and can respond rapidly to customer interactions, fostering better communication and quicker issue resolution.

  1. When this happens...
    Gainsight Customer CommunitiesGainsight Customer Communities
    New Topic

    Triggers when a new topic is created.

    TriggerInstant
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Channel Message

    Sends a message to an existing channel.

    ActionWrite
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Supported triggers and actions

    • Content Type

    • Category

    Trigger
    Instant
    Try It
    • Content Type

    • Category

    Trigger
    Instant
    Try It
  • Gainsight Customer Communities triggers, actions, and search

    Updated Topic Moderator Tags

    Triggers when a specified moderator tag is updated.

    Trigger
    Instant
    Try It
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gainsight-customer-communities logo

About Gainsight Customer Communities

Gainsight's Customer Communities is a B2B customer success community platform that increases self-service and engagement during crucial phases of the customer journey.
Learn more

Related categories

  • Customer Support
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microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn more

Related categories

  • Microsoft
  • Team Chat

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