Freshservice + Personio

Create tickets in Freshservice when employees are updated in Personio

Keep your IT team updated with any changes in employee information on Personio. With this automation, whenever an employee's details are updated in Personio, a new ticket will be instantly created in Freshservice. This not only ensures that your records are always up-to-date, but also saves your team from manually transferring this information between platforms.

When this happens...
Employee Updated
Triggers when an employee is updated.
TriggerPolling
automatically do this!
Create Ticket
Create a ticket in Freshservice for your domain.
ActionWrite

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Supported triggers and actions

New Absence
Triggers when a new absence is created.
Trigger
Polling
Try It
New Candidate
Triggers when a new Candidate is created.
Trigger
Polling
Try It
- Owner IDRequired
- Category ID
- Created On or After
- Created Before
Trigger
Polling
Try It
Employee Updated
Triggers when an employee is updated.
Trigger
Polling
Try It
Employment Terminated
Triggers when an existing employment is terminated.
Trigger
Instant
Try It

New Open Position
Triggers when a new open position is created.
Trigger
Polling
Try It
- Job PositionRequired
- First NameRequired
- Last NameRequired
- EmailRequired
- Gender
- Phone
- Location
- Salary Expectations
- Available From
- Message
- Birthday
- Recruiting Channel ID
- File
- File Name Info
- Desired File Name
- File Category
Action
Write

- Project ID
- EmployeeRequired
- DateRequired
- Start TimeRequired
- End TimeRequired
- BreakRequired
- CommentRequired
Action
Write
- Attendance IDRequired
- Date
- Start Time
- End Time
- Break Time
- Comment
Action
Write
- Employee IDRequired
- Category IDRequired
- FileRequired
- Desired File NameRequired
- File Comment
Action
Write
- Employee IDRequired
- Include Pending
Action
Search
- EmailRequired
Action
Search
- Employee IDRequired
- EmployeeRequired
- Absence typeRequired
- Start dateRequired
- End dateRequired
- Half-day Off Start DateRequired
- Half-day Off End DateRequired
- Comment
- Skip Approval
Action
Search or write
- EmailRequired
- File
- File Title
- Category ID
- File Comment
Action
Search or write
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval TypeRequired
- ApproverRequired
Action
Write

New Attendance
Triggers when an employee or manager logs an attendance record for the day.
Trigger
Polling
Try It
- Person ID
- Legal Entity ID
Trigger
Polling
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New Employee
Triggers when a new employee is created.
Trigger
Polling
Try It
New Employment Created
Triggers when one or more Employment details of a Person are created
Trigger
Instant
Try It
Employment Updated
Triggers when one or more Employment details of a Person are updated
Trigger
Instant
Try It
Updated Attendance
Triggers when an attendace record is updated.
Trigger
Polling
Try It
- EmployeeRequired
- Absence typeRequired
- Start dateRequired
- End dateRequired
- Half-day Off Start DateRequired
- Half-day Off End DateRequired
- Comment
- Skip Approval
Action
Write
- File
- File Title
- Category ID
- File Comment
Action
Write
- File
- File Title
- Category ID
- File Comment
Action
Write
- Employee IDRequired
Action
Search
- Owner IDRequired
- Document Name
- Document Type
- Category ID
- Created On or After
- Created Before
Action
Search
- Person ID
- Email
- First Name
- Last Name
- Include Absence Information
Action
Search
- Employee IDRequired
- Include Pending
- Project ID
- EmployeeRequired
- DateRequired
- Start TimeRequired
- End TimeRequired
- BreakRequired
- CommentRequired
Action
Search or write
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

Server Monitoring

About Personio

Personio is a holistic HR software for companies from 10 - 2000 employees.

Learn more

Related categories

Human Resources

Freshservice + Personio

Create tickets in Freshservice when employees are updated in Personio

New Absence

New Candidate

New Document

Employee Updated

Employment Terminated

New Open Position

Create Applicant

Create Attendance

Update Attendance

Upload File to Employee

Find Attendance

Find Employee

Find or Create Absence

Find or Create Employee

New User

Update User

Create Ticket

Request Ticket Approval

New Attendance

New Employee Compensation Record (Starts Today)

New Employee

New Employment Created

Employment Updated

Updated Attendance

Create Absence

Create Employee

Update Employee

Find Absence

Find Document

Find Person

Find or Create Attendance

New Ticket

Updated Ticket

Add Notes to a Ticket

Create Requester

API Request (Beta)

About Freshservice

Related categories

About Personio

Related categories