Email by Zapier + ExpertConnect + Delay by Zapier + Filter by Zapier

Get email notifications for new unassigned ExpertConnect tickets

Are your ExpertConnect tickets being picked up and resolved in a timely manner? With the help of Zapier, you are now able to set up an automation to send an email when an ExpertConnect ticket has remained in an unassigned status for a chosen amount of time.

When this happens...
Ticket Created or Updated
Triggers when a ticket is created or updated.
TriggerInstant
automatically do this...
Delay For
Waits for a set amount of time before completing your Actions.
ActionWrite
then do this...
Get Ticket by Id
Gets a single Ticket by Id
ActionWrite
then do this...
Only continue if...
Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Send Outbound Email
Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.
ActionWrite

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Start free with email

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Supported triggers and actions

- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- Company IdRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It

- CompanyRequired
- Contact IdRequired
- Segment IdRequired
Action
Write
- Company IdRequired
- Ticket IDRequired
Action
Write

- Company IdRequired
- Ticket IdRequired
- MessageRequired
Action
Write
- Company IdRequired
- Tag NameRequired
- Parent Tag
Action
Write
- Company IdRequired
- Contact IdRequired
Action
Write
- Company IdRequired
- Page NumberRequired
- Page SizeRequired
- Filter by First Name
- Filter by Last Name
- Filter by Organization
- Filter by Account
- Filter by External Id
Action
Write
- Company IdRequired
- Ticket IdRequired
Action
Write
- Company IdRequired
- Page NumberRequired
- Page SizeRequired
- Filter by Advisor
- Filter by Team
- Filter by Status
- Filter by Created Date - Greater than or equal to
- Filter by Updated Date - Great Than or Equal To
Action
Write
- Company IdRequired
- Ticket IdRequired
- TeamRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- Tag IdRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- Ticket Title
- Description
- Resolution
- Archive Status
Action
Write
- CompanyRequired
- Segment NameRequired
Action
Search
- Company IdRequired
- Phone NumberRequired
Action
Search
- Company IdRequired
- Phone NumberRequired
- First NameRequired
- Last NameRequired
- Country Code
- Phone Number
- Email
- Organization
- Account
- External Id
Action
Search or write
- Queue Title
- Zap Step Id
- Time Delayed For (value)Required
- Time Delayed For (unit)Required
Action
Write
- Only continue if...Required
Action
Filter
- Setup Directions
Trigger
Instant
Try It

- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- Company IdRequired
- Ticket IdRequired
- Tag IdRequired
Action
Write
- Company IdRequired
- First NameRequired
- Last NameRequired
- Country Code
- Phone Number
- Email
- Organization
- Account
- External Id
Action
Write
- Company IdRequired
- Ticket IdRequired
- Private NoteRequired
Action
Write
- Company IdRequired
- Ticket titleRequired
- DescriptionRequired
- Contact Id
- Country Code
- Phone Number
- Email
- Team
- Advisor
- Product
- Machine Hours
- Serial Number
- Miscellaneous
- Resolution
Action
Write
- Company IdRequired
- Contact IdRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- Note IdRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- Page NumberRequired
- Page SizeRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- AdvisorRequired
Action
Write
- CompanyRequired
- Contact IdRequired
- Segment IdRequired
Action
Write
- Company IdRequired
- Contact IdRequired
- First Name
- Last Name
- Country Code
- Phone Number
- Email
- Organization
- Account
- External Id
Action
Write
- Company IdRequired
- Email AddressRequired
Action
Search
- CompanyRequired
- Tag NameRequired
Action
Search
- Company IdRequired
- EmailRequired
- First NameRequired
- Last NameRequired
- Country Code
- Phone Number
- Organization
- Account
- External Id
Action
Search or write
- Time Delayed For (value)Required
- Time Delayed For (unit)Required
Action
Write
- Date/Time Delayed UntilRequired
- How should we handle dates in the past?
Action
Write
New Inbound Email
Triggers when an email is forwarded to your own custom
Trigger
Instant
Try It
- Zap Id
- Free Test Limitation
- ToRequired
- SubjectRequired
- Body (HTML or Plain)Required
- Attachment
- From Name
- Reply To
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Learn more

Related categories

About ExpertConnect

ExpertConnect is a customer service platform for John Deere dealers.

Related categories

Customer Support

About Delay by Zapier

Put your Actions on hold for a specified amount of time before sending data to another app. You can set up scheduled emails, get notified of incomplete tasks, send automatic follow-ups, and automate other tasks on your timeline.

Learn more

Related categories

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Learn more

Email by Zapier + ExpertConnect + Delay by Zapier + Filter by Zapier

Get email notifications for new unassigned ExpertConnect tickets

New Ticket Created

Ticket Closed

Ticket Deleted

Ticket Reassigned

Ticket Unarchived

Apply Segment to Contact

Close a Ticket

Send a Message

Create a New Tag

Delete a Contact

Get a List of Contacts

Get Ticket by Id

Get a List of Tickets

Reassign to Team

Remove Tag From Ticket

Update a Ticket

Find Segment by Name

Find Contact by Phone Number

Find or Create Contact

Delay After Queue

Only continue if...

New Read Receipt

Ticket Archived

Ticket Created or Updated

Ticket Note Created

Any Ticket Trigger (Advanced)

Ticket Updated

Apply Tag to Ticket

Create a New Contact

Create a Private Note

Create a New Ticket

Get Contact by Id

Get Ticket Note by Id

Get Ticket Notes

Reassign to Advisor

Remove Segment From Contact

Update a Contact

Find Contact by Email

Find Tag by Name

Find or Create Contact

Delay For

Delay Until

New Inbound Email

Send Outbound Email

About Email by Zapier

Related categories

About ExpertConnect

Related categories

About Delay by Zapier

Related categories

About Filter by Zapier

Related categories