Docusign + SysAid

Send envelopes via Docusign for new service records in SysAid

With this Zap, you can automate sending a Docusign document for signature using a predefined template and populating the fields from a new SysAid ticket. This allows you to better collaborate with your business and comply with your internal controls by automating signature requests via Docusign directly from within SysAid.

When this happens...
New Service Record
Triggers when a new service record is created in SysAid.
TriggerInstant
automatically do this!
Send Envelope Using Template
Sends a envelope signature request using a template.
ActionWrite

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Supported triggers and actions

- User Defined NameRequired
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Trigger
Instant
Try It
- User Defined NameRequired
- Service Record TypeRequired
- Request user
- TitleRequired
- DescriptionRequired
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Impact
- Location
- Main CI
- Priority
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Urgency
- Weight
- Workaround
Action
Write
Click Agreed
Triggers when a recipient accepted a clickwrap agreement.
Trigger
Instant
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- Events to MonitorRequired
Trigger
Instant
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Envelope Corrected
Triggers when an envelope is corrected.
Trigger
Instant
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Envelope Declined
Triggers when an envelope is declined.
Trigger
Instant
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Envelope Delivered
Triggers when an envelope is delivered.
Trigger
Instant
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Envelope Purge
Triggers when an envelope is purged.
Trigger
Instant
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Envelope Sent
Triggers when an envelope is sent.
Trigger
Instant
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Identity Verification Completed
Triggers when a decision has been made regarding the signer's identity verification check for an eIDAS-compliant Qualified Electronic Signature (QES) and they have been notified. If the signer's identity verification check resulted in a failure, the event message includes the specific error codes indicating why it was unsuccessful.
Trigger
Instant
Try It
- Status
- Return only envelopes I created?
- Add certificate of completion?
- Download form data?
Trigger
Polling
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Recipient Authentication Failed
Triggers when a recipient failed an authentication check. If they had multiple attempts to pass a check, they failed all the attempts.
Trigger
Instant
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Recipient Completed
Triggers when a recipient signed or completed their actions for an envelope.
Trigger
Instant
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Recipient Delegated
Triggers when a delegation rule is in place and an envelope is sent to a delegated signer.
Trigger
Instant
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Recipient Marked to Finish Later
Triggers when a recipient selected OTHER ACTIONS > Finish Later for an envelope.
Trigger
Instant
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Recipient Resent
Triggers when an envelope was resent to a specific recipient.
Trigger
Instant
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SMS Opt-In
Triggers when a recipient opted in to receiving SMS notifications for an envelope.
Trigger
Instant
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Template Created
Triggers when a template is created.
Trigger
Instant
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Template Modified
Triggers when a template is modified.
Trigger
Instant
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- Bulk List IDRequired
- TemplateRequired
Action
Write
- TemplateRequired
- Email Subject
- Email Blurb
- Recipient Email
- Recipient Name
- Recipient Role
Action
Write
- Envelope IDRequired
- Document IDRequired
Action
Write
- Template ID
- Brand ID
- Email Subject
- Email Body
Action
Write
- Template NameRequired
Action
Write
- WebformRequired
- Link TypeRequired
Action
Write
- Bulk List IDRequired
- TemplateRequired
Action
Write
- Envelope IDRequired
- Void ReasonRequired
Action
Write

- User Defined NameRequired
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Trigger
Instant
Try It
- User Defined NameRequired
- # (SR ID)Required
- Urgency
- Priority
- Impact
- Title
- Description
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Location
- Main CI
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Weight
- Workaround
Action
Write
Click Declined
Triggers when a recipient declined a clickwrap agreement.
Trigger
Instant
Try It
Envelope Completed
Triggers when an envelope is completed.
Trigger
Instant
Try It
Envelope Created
Triggers when an envelope is created.
Trigger
Instant
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Envelope Deleted
Triggers when an envelope is deleted.
Trigger
Instant
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Envelope Discard
Triggers when an envelope is discarded.
Trigger
Instant
Try It
Envelope Resent
Triggers when an envelope is resent.
Trigger
Instant
Try It
Envelope Voided
Triggers when an envelope is voided.
Trigger
Instant
Try It
Identity Verification Pending
Triggers when a signer completed the identity verification process for an eIDAS-compliant Qualified Electronic Signature (QES), but the result is still pending.
Trigger
Instant
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New Folder
Triggers when a new folder is created.
Trigger
Polling
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Recipient Autoresponded
Triggers when a recipient’s email account sent an automated response to an envelope notification.
Trigger
Instant
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Recipient Declined
Triggers when a recipient declined to sign.
Trigger
Instant
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Recipient Delivered
Triggers when a recipient viewed the documents through the DocuSign signing website. This event does not signify email or SMS delivery of an envelope.
Trigger
Instant
Try It
Recipient Reassigned
Triggers when a recipient reassigned an envelope.
Trigger
Instant
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Recipient Sent
Triggers when a notification that it's their turn to sign was sent to the recipient.
Trigger
Instant
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SMS Opt-Out
Triggers when a recipient opted out of receiving SMS notifications for an envelope.
Trigger
Instant
Try It
Template Deleted
Triggers when a template is deleted.
Trigger
Instant
Try It
- Bulk List IDRequired
- Role NameRequired
- NameRequired
- EmailRequired
Action
Write
- List NameRequired
- Role NameRequired
- NameRequired
- EmailRequired
Action
Write
- Template NameRequired
- Description
- Email Subject
- Email Message
- Document
- Document Name
- Recipient Type
- Delivery Method
- Email
- Phone Number
- Name
- Role Name
Action
Write
- Brand ID
- Email Subject
- Email Body
Action
Write
- Envelope IDRequired
Action
Write
- Template IDRequired
Action
Write
- TemplateRequired
- Email Subject
- Email Blurb
- Recipient Email
- Recipient Name
- Recipient Role
Action
Write
- Template IDRequired
- Template NameRequired
- Description
- Email SubjectRequired
- Email Message
- DocumentRequired
- Document Name
- Recipient Type
- Delivery Method
- Email
- Phone Number
- Name
- Role Name
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

About Docusign

Docusign is an electronic signature technology and digital transaction management service for facilitating electronic exchanges of signed documents.

Learn more

Related categories

Signatures

Similar apps

About SysAid

SysAid is a service automation company delivering software for organizations that want to get more done.

Related categories

Customer Support

Docusign + SysAid

Send envelopes via Docusign for new service records in SysAid

New Service Record

Create Service Record

Click Agreed

New DocuSign Connect Event

Envelope Corrected

Envelope Declined

Envelope Delivered

Envelope Purge

Envelope Sent

Identity Verification Completed

Envelope Status Updated

Recipient Authentication Failed

Recipient Completed

Recipient Delegated

Recipient Marked to Finish Later

Recipient Resent

SMS Opt-In

Template Created

Template Modified

Bulk Send Envelope From Template

Create Draft Signature Request

Download Envelope Document

Send Envelope Using Template

Find Template

Create Pre-Filled Webform Link

Test Bulk Send Request

Void Envelope

Service Record Updated

Update Service Record

Click Declined

Envelope Completed

Envelope Created

Envelope Deleted

Envelope Discard

Envelope Resent

Envelope Voided

Identity Verification Pending

New Folder

Recipient Autoresponded

Recipient Declined

Recipient Delivered

Recipient Reassigned

Recipient Sent

SMS Opt-Out

Template Deleted

Add to Bulk Send List

Create Bulk Send List

Create Template From Document

Send Envelope Using Document

Find Envelope Documents

Find Template Documents

Create Signature Request

Update Template

API Request (Beta)

About Docusign

Related categories

Similar apps

Dropbox Sign

SignNow

RightSignature

About SysAid

Related categories