Dialpad + Halo Service Solutions
Create tickets in Halo Service Solutions for new sms in Dialpad
Ensure efficient response to customer issues by setting up this workflow between Dialpad and Halo Service Solutions. Whenever a new SMS is received in Dialpad, a corresponding ticket is immediately created in Halo Service Solutions. This not only helps in rapid customer problem resolution but also saves you time on manual data entry, allowing you to focus more on your customer service.
Ensure efficient response to customer issues by setting up this workflow between Dialpad and Halo Service Solutions. Whenever a new SMS is received in Dialpad, a corresponding ticket is immediately created in Halo Service Solutions. This not only helps in rapid customer problem resolution but also saves you time on manual data entry, allowing you to focus more on your customer service.
- When this happens...SMS Created
Triggers when an SMS is created
- automatically do this!Create Ticket
Creates a new Ticket in Halo.
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Call StatesRequired
Try ItApi Docs Info
Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
DescriptionRequired
Customer
Site
End User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Top Level
Important Customer
Site Name
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
SMS directionRequired
Try ItCreate and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
DescriptionRequired
Customer
Site
End-User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Customer NameRequired
Main SiteRequired
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address