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Send channel messages in Microsoft Teams when chat sessions are created or updated in DeskDirector
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Chat EventRequired
- DescriptionRequired
Try ItTriggerInstant- WorkflowTypeRequired
- WorkflowIdRequired
- DescriptionRequired
Try ItTriggerInstant- CompanyIdRequired
- ContactId
- SummaryRequired
- DescriptionRequired
- BoardIdRequired
- StatusIdRequired
- PriorityId
- SourceId
- InternalNote
ActionWrite- ContactIdRequired
- NoteRequired
- TicketIdRequired
- RequireDismiss
ActionWrite
- Ticket EventRequired
- DescriptionRequired
- BoardId
- StatusId
- Summary
- RequestTypeId
- FormId
- PriorityId
- SourceId
- CompanyId
- TicketTags
- CompanyTags
- ContactTags
- VIP
Try ItTriggerInstant- EmailRequired
- FirstNameRequired
- CompanyId
- LastName
- Title
- Phone
ActionWrite- SessionIdRequired
- Contacts
- Members
ActionWrite- MemberIdRequired
- NoteRequired
- TicketId
- RequireDismiss
ActionWrite
DeskDirector Help & Support
Common questions
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