DeskDirector + Microsoft Teams
Send channel messages in Microsoft Teams when chat sessions are created or updated in DeskDirector
Stay informed on DeskDirector chat sessions with this handy workflow. Whenever a chat session is established or updated inside the DeskDirector app, it prompts a message to be posted in your designated Microsoft Teams channel. This ensures you never miss an update and fosters efficient communication within your team. Optimize your business operations with this seamless integration.
Stay informed on DeskDirector chat sessions with this handy workflow. Whenever a chat session is established or updated inside the DeskDirector app, it prompts a message to be posted in your designated Microsoft Teams channel. This ensures you never miss an update and fosters efficient communication within your team. Optimize your business operations with this seamless integration.
- When this happens...When a Chat Session Is Created or Updated
Triggers when a chat is created (chat.session.new) or updated (chat.session.status.changed).
- automatically do this!Send Bot Message
Sends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
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Chat EventRequired
DescriptionRequired
Try ItWorkflow TypeRequired
Workflow IdRequired
DescriptionRequired
Try ItCompany IdRequired
Contact Id
SummaryRequired
DescriptionRequired
Board IdRequired
Status IdRequired
Priority Id
Source Id
Internal Note
Contact IdRequired
NoteRequired
Ticket IdRequired
Require Dismiss
Ticket EventRequired
DescriptionRequired
Board Id
Status Id
Summary
Request Type Id
Form Id
Priority Id
Source Id
Company Id
Ticket Tags
Company Tags
Contact Tags
VIP
Try ItEmailRequired
First NameRequired
Company Id
Last Name
Title
Phone
Session IdRequired
Contacts
Members
Member IdRequired
NoteRequired
Ticket Id
Require Dismiss
