Allma + Freshdesk

Create Freshdesk tickets from new pushed messages to ticket systems in Allma

Your team will open Freshdesk tickets at the speed of thought with this workflow. Customize these workflow steps so your tickets hit Freshdesk with the right customer, assignee, and priority level.

When this happens...
Push Message to Ticket System
Triggers when a user pushes an Allma message to a ticket system.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

Push Message to Ticket System
Triggers when a user pushes an Allma message to a ticket system.
Trigger
Instant
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Zap #2
Triggers when you push an Allma message to Zap #2.
Trigger
Instant
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Zap #4
Triggers when you push an Allma message to Zap #4.
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write

- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

Zap #1
Triggers when you push an Allma message to Zap #1.
Trigger
Instant
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Zap #3
Triggers when you push an Allma message to Zap #3.
Trigger
Instant
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Zap #5
Triggers when you push an Allma message to Zap #5.
Trigger
Instant
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New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Allma

Allma triages notifications ⁠from ⁠monitoring, alerting, ticketing, and customer systems ⁠⁠and allows you to take immediate action.

Related categories

Productivity

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

Allma + Freshdesk

Create Freshdesk tickets from new pushed messages to ticket systems in Allma

Supported triggers and actions

Push Message to Ticket System

Zap #2

Zap #4

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

Zap #1

Zap #3

Zap #5

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

About Allma

Related categories

About Freshdesk

Related categories

Similar apps

Zendesk

Help Scout

Mojo Helpdesk