2Chat + Crisp

Update and send whatsapp messages in 2Chat when conversation segments are updated in Crisp

Engage effectively with your clients with this smart workflow! Whenever there is an update in a conversation segment within the Crisp platform, it prompts a WhatsApp text message to be sent via the 2Chat platform. This automation streamlines your communication process, ensuring timely and effective responses, thus improving customer satisfaction and retention.

When this happens...
Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
TriggerInstant
automatically do this!
Send a WhatsApp Text Message
Send a text message to a WhatsApp-enabled phone number
ActionWrite

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Supported triggers and actions

Edited Contact
Triggers when a contact is edited.
Trigger
Instant
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Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
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New Conversation
Triggers when a new conversation is created.
Trigger
Instant
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Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
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- Conversation ID (session_id)Required
- SegmentsRequired
Action
Write

- User EmailRequired
- User NameRequired
- Message FromRequired
- MessageRequired
Action
Write
- Conversation ID (session_id)Required
- Note message contentRequired
Action
Write

- Conversation ID (session_id)Required
- Message contentRequired
Action
Write
- QueryRequired
Action
Search
- Connected NumberRequired
Trigger
Instant
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- Connected NumberRequired
Trigger
Instant
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- Connected NumberRequired
- WhatsApp Group IDRequired
Trigger
Instant
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- Connected NumberRequired
- WhatsApp Group IDRequired
Trigger
Instant
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- Connected NumberRequired
- Time PeriodRequired
Trigger
Instant
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- First NameRequired
- Last Name
- Profile Picture URL
- Phone Number
- Email Address
Action
Write
- Connected NumberRequired
- Product NameRequired
- Default Image URLRequired
- Product Description
- Product Price
- Product Currency
- Hide Product
- Product URL
- Custom Product ID
Action
Write
- Connected NumberRequired
- Product IDRequired
Action
Write
- Connected NumberRequired
- Product IDRequired
- Product Name
- Default Image URL
- Product Description
- Product Price
- Hide Product
- Product URL
- Custom Product ID
Action
Write
- Connected NumberRequired
- WhatsApp Group IDRequired
- Media Public URLRequired
- Caption
Action
Write
- From NumberRequired
- To NumberRequired
- Media Public URLRequired
- Caption
Action
Write
- Connected NumberRequired
- Image Public URLRequired
Action
Write
- Connected NumberRequired
- Target NumberRequired
Action
Search
- Connected NumberRequired
Action
Search

Message Sent
Triggers when an operator sends a message
Trigger
Instant
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New Contact
Triggers when a new contact is created.
Trigger
Instant
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Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
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Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
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- EmailRequired
- NameRequired
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- EmailRequired
- Event nameRequired
Action
Write
- Conversation ID (session_id)Required
- Message contentRequired
- Nickname
Action
Write
- Conversation ID (session_id)Required
- StateRequired
Action
Write
- EmailRequired
Action
Search
- From NumberRequired
Trigger
Instant
Try It
- Connected NumberRequired
- WhatsApp Group IDRequired
Trigger
Instant
Try It
- Connected NumberRequired
- WhatsApp Group IDRequired
Trigger
Instant
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- Connected NumberRequired
Trigger
Instant
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- Connected NumberRequired
Trigger
Instant
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- Connected NumberRequired
- Collection NameRequired
- Product IDs to AddRequired
Action
Write
- Connected NumberRequired
- Collection IDRequired
Action
Write
- Connected NumberRequired
- Collection IDRequired
- Product IDs to Add
- Product IDs to Remove
Action
Write
- From NumberRequired
- Phone Number to CheckRequired
Action
Write
- Connected NumberRequired
- WhatsApp Group IDRequired
- Text Message
Action
Write
- To NumberRequired
- From NumberRequired
- Text MessageRequired
Action
Write
- Connected NumberRequired
- WhatsApp StatusRequired
Action
Write
- Connected NumberRequired
- Target NumberRequired
Action
Search
- Connected NumberRequired
- WhatsApp Group IDRequired
Action
Search

About 2Chat

2Chat is a conversational commerce automation tool for WhatsApp, Instagram, Messenger, and SMS.

Learn more

Related categories

eCommerce

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

Learn more

Related categories

Customer Support

2Chat + Crisp

Update and send whatsapp messages in 2Chat when conversation segments are updated in Crisp

Edited Contact

Message Incoming

New Conversation

Conversation Segments Updated

Add Segments to Conversation

Create Conversation

Send Note Message

Send User Text Message

Search for Conversation

WhatsApp Call Received

WhatsApp Audio Message Transcribed

Participant Joined a WhatsApp Group

Participant Was Removed From a WhatsApp Group

New WhatsApp Conversation

Create Contact

Add WhatsApp Business Product

Delete WhatsApp Business Product

Edit WhatsApp Business Product

Send a WhatsApp Group Media Message

Send a WhatsApp Media Message

Set WhatsApp Profile Picture

Get WhatsApp Business Collections

Get WhatsApp Groups

Message Sent

New Contact

Conversation Custom Data Updated

Conversation Status Change

Create/Update Contact

Add a User Event

Send Operator Text Message

Change Conversation State

Search for a Profile

New WhatsApp Message

WhatsApp Group Message Received

Participant Left a WhatsApp Group

WhatsApp Message Received

WhatsApp Order Received

Add WhatsApp Business Collection

Delete WhatsApp Business Collection

Edit WhatsApp Business Collection

Check if a Phone Number Has WhatsApp

Send a WhatsApp Group Text Message

Send a WhatsApp Text Message

Set WhatsApp Status

Get WhatsApp Business Products

Get WhatsApp Group Participants

About 2Chat

Related categories

About Crisp

Related categories