Sous-processeurs
Date de publication: Octobre 27, 2026
Date d'entrée en vigueur: Novembre 10, 2026
Zapier engages with third-party subprocessors and Zapier affiliates to help us provide services to our customers. These subprocessors store Customer Content (content you submit to your Zapier account) and assist Zapier with processing it.
Service Infrastructure and Operations
These are subprocessors that we use in operating the Service:
Nom | Nature of Processing | Lieu |
|---|---|---|
Algolie | Search functionality for Zapier content, including templates, blog posts, and apps | USA |
Amazon Web Services (AWS) | Cloud service and artificial intelligence provider | USA |
Anthropic | Artificial intelligence provider | USA |
Baseten | Artificial intelligence provider | USA |
Databricks | Data intelligence | USA |
Datadog | Application performance monitoring, infrastructure and network monitoring, and error capturing | USA |
Firecrawl | Knowledge source gathering capabilities | USA |
Fireworks AI | Artificial intelligence provider | USA |
Fullstory | Analytics to improve Zapier services | USA |
Google (en anglais) | Cloud service and artificial intelligence provider | USA |
Grafana Labs (Raintank, Inc.) | Observability, monitoring, and application reliability | USA |
Heroku | Deployment and management of Zapier services | USA |
Knock | Customer and end-user communications | USA |
Liveblocks | Collaboration capabilities | USA |
Looker | Analysis of Zapier services usage | USA |
Meta | Artificial intelligence provider | USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden |
Microsoft | Artificial intelligence provider | USA |
Ndea | Artificial intelligence provider | USA |
OpenAI | Artificial intelligence provider | USA |
Redis | Data storage and caching | USA |
Sentry | Debugging and support for error reporting | USA |
Stytch | End-user authentication capabilities | USA |
Entretien du téléchargement | File uploading capabilities | USA |
Vercel | Cloud service provider | USA |
Our artificial intelligence subprocessors do not use Customer Content to train, fine-tune, or improve their AI models.
Where a provider's automated systems flag content as a suspected policy violation, such as malware, fraud, or child safety abuse, the provider may retain and review that content to enforce its policies. Meta may also use flagged content to improve its abuse detection systems. This applies only to flagged content, not to general usage, and retention is limited by our agreements.
Zapier has implemented OpenAI’s Zero Day Retention (ZDR) feature. If a customer uses their own OpenAI key, the terms of the customer’s agreement with OpenAI will govern how OpenAI handles that customer’s data instead. Zapier’s data retention policy continues to govern how Zapier handles customer data.
Assistance
These are subprocessors that we use in providing technical support to our customers:
Nom | Nature of Processing | Lieu |
|---|---|---|
Ada | Technical support chat management | USA |
Gong | Call recording and transcribing for services and technical support | USA |
Vitalement | Customer success health scoring, and user engagement/usage | USA |
Zendesk | Technical support ticket management | USA |
Zoom | Video conferencing and communications for services and technical support | USA |
Zapier Service-Specific
These are subprocessors that provide specific “by Zapier” services:
Nom | Zapier Service | Nature of Processing | Lieu |
|---|---|---|---|
Google (en anglais) | Traduit par Zapier | Language translations of customer queries | USA |
MadKudu | Score prospect par Zapier | Information gathering capabilities about leads submitted by customer queries | USA |
Mailgun | E-mail par Zapier | Email sending capabilities per customer queries | USA |
Twilio | SMS par Zapier | SMS sending capabilities per customer queries | USA |
Notifications WhatsApp | WhatsApp chat sending capabilities per customer queries | USA |
Zapier Affiliates
These Zapier affiliates help provide Zapier services and support to customers:
Nom | Service(s) Provided | Location(s) |
|---|---|---|
Zapier Australia Pty Ltd. | Zapier services and support | Australia, with a branch in New Zealand (Zapier Australia Pty Ltd.) |
Zapier Automation Inc. | Zapier services and support | Canada |
Zapier Automation Ireland Ltd. | Zapier services and support | Ireland, with a branch in Spain (Zapier Automation Ireland Limited Sucursal En España) |
Zapier India Private Limited | Zapier services and support | India |
Zapier UK Ltd. | Zapier services and support | UK |
Mises à jour
As Zapier’s business continues to grow and evolve, these subprocessors may change. Subscribe to announcements in our Trust Center to receive email notifications about future updates to these lists.