Sous-processeurs
Posted Date: September 8, 2025
Effective Date: September 22, 2025
Zapier engages with third-party subprocessors and Zapier affiliates to help us provide services to our customers. These subprocessors store Customer Content (content you submit to your Zapier account) and assist Zapier with processing it:
Core Infrastructure Subprocessors
| Nom | Nature of Processing | Lieu |
|---|---|---|
Amazon Web Services, Inc. (AWS) | Cloud service provider | USA |
CloudAMQP | Processing event-based workflows used by Zapier services | USA |
Databricks | Data intelligence platform | USA |
DataDog | Application performance monitoring, infrastructure and network monitoring, and error capturing | USA |
Google Cloud | Cloud service provider | USA |
Heroku | Deployment and management of Zapier services | USA |
Redis | Data storage and caching | USA |
Other Subprocessors
| Nom | Nature of Processing | Lieu |
|---|---|---|
Ada | Customer service platform used for technical support chat management | USA |
Algolie | Search functionality for Zapier content, including templates, blog posts, and apps | USA |
FullStory | Analytics to improve Zapier services | USA |
Gong | Call recording and transcribing platform to be used by Zapier's sales and support teams in the context of providing services and technical support | USA |
Looker | Business intelligence software used to analyze Zapier services usage | USA |
Pinecone | Vector database to facilitate vector search features | USA |
Sentry | Debugging and support tool used for error reporting | USA |
Vitalement | Customer success health scoring, and user engagement/usage tool | USA |
Zendesk | Customer service platform used for technical support ticket management | USA |
Zoom | Video conferencing and communications platform to be used by Zapier's sales and support teams in the context of providing services and technical support | USA |
AI Functionality Subprocessors
| Nom | Nature of Processing | Lieu |
|---|---|---|
Amazon Web Services, Inc. (AWS) | Artificial intelligence provider | USA |
Anthropic | Artificial intelligence provider | USA |
Google Cloud | Artificial intelligence provider | USA |
Microsoft Azure AI | Artificial intelligence provider | USA |
OpenAI | Artificial intelligence provider | USA |
Customer Content will not be used by AI Functionality Subprocessors for modeling purposes.
Zapier has implemented OpenAI’s Zero Day Retention (ZDR) feature. If a customer uses their own OpenAI key, the terms of the customer’s agreement with OpenAI will govern how OpenAI handles that customer’s data instead. Zapier’s data retention policy continues to govern how Zapier handles customer data.
Service-Specific Subprocessors
| Nom | Zapier Service | Nature of Processing | Lieu |
|---|---|---|---|
BrightData | Agents (Beta) | Web search capabilities per customer queries | USA |
Firecrawl | Chatbots (Beta), Agents (Beta) | Knowledge source gathering capabilities within Chatbots and Agents | USA |
Google Translate | Traduit par Zapier | Language translations of customer queries | USA |
Liveblocks | Canvas (Beta) | Collaboration capabilities within Canvas | USA |
Madkudu | Score prospect par Zapier | Information gathering capabilities about leads submitted by customer queries | USA |
Mailgun | E-mail par Zapier | Email sending capabilities per customer queries | USA |
Stytch | Interfaces | End-user authentication capabilities within Interfaces | USA |
Twilio | SMS par Zapier | SMS sending capabilities per customer queries | USA |
Entretien du téléchargement | Interfaces, Chatbots (Beta) | File uploading capabilities within Interfaces | USA |
Notifications WhatsApp | WhatsApp chat sending capabilities per customer queries | USA |
Affiliate Subprocessors
| Nom | Service(s) Provided | Location(s) |
|---|---|---|
Zapier Australia Pty Ltd. | Zapier services and support | Australia, with a branch in New Zealand |
Zapier Automation Inc. | Zapier services and support | Canada |
Zapier Automation Ireland Ltd. | Zapier services and support | Ireland, with a branch in Spain |
Zapier India Private Limited | Zapier services and support | India |
Zapier UK Ltd. | Zapier services and support | UK |
Updates to Subprocessors
As Zapier’s business continues to grow and evolve, these subprocessors may change. Subscribe to announcements in our Trust Center to receive email notifications about future updates to these lists.
Journal des modifications
Change Date: September 8, 2025
Description of Change: Added Gong and Zoom as subprocessors.
