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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Chat Ended" from tawk.to.

Add your action

An action happens after the trigger—such as "Chat Message/Conversation" in Glean.

You’re connected!

Zapier seamlessly connects tawk.to and Glean, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Property
  Required
Trigger
Instant
Try It
- Property
  Required
Trigger
Instant
Try It
- Building Your Query
- Enter your query here. Please test your query in the Glean search bar first.
  Required
- Suggested fields
- Number of query results (Suggested)
- Use advanced search fields?
Trigger
Polling
Try It
- Datasource
  Required
- Object Type
  Required
- Document ID
  Required
- Version
Action
Write
- Event Type/Action
  Required
- Tracking Tokens
  Required
Action
Write

- Document Info (URL or ID)
  Required
- Query
- Preferred Summary Length
Action
Write
- Search Type
  Required
- Additional Document Fields to Return
Action
Search

- Building Your Query
- Enter your query here
  Required
- Suggested fields
- Number of query results (Suggested)
- Use advanced search fields?
Action
Search

- Property
  Required
Trigger
Instant
Try It
- Property
  Required
Trigger
Instant
Try It
- Agent - Select the knowledge base for the agent to use
  Required
- User Message
  Required
- Memory Key Instructions
- Memory Key
- Timeout (ms)
Action
Write
- Datasource
  Required
- UploadId
- Title
- Filename
- Container
- ContainerDatasourceId
- ContainerObjectType
- Document_datasource
- ObjectType
- ViewURL
- Id
- Summary_mimeType
- Summary_textContent
- Summary_binaryContent
- Body_mimeType
- Body_textContent
- Body_binaryContent
- Author_email
- Author_datasourceUserId
- Author_name
- Owner_email
- Owner_datasourceUserId
- Owner_name
- Permissions_allowedUsers_email
- Permissions_allowedUsers_datasourceUserId
- Permissions_allowedUsers_name
- Permissions_allowedGroups
- Permissions_allowedGroupIntersections_requiredGroups
- Permissions_allowAnonymousAccess
- Permissions_allowAllDatasourceUsersAccess
- CreatedAt
- UpdatedAt
- UpdatedBy_email
- UpdatedBy_datasourceUserId
- UpdatedBy_name
- Tags
- Interactions_numViews
- Interactions_numLikes
- Interactions_numComments
- Status
- AdditionalUrls
- Comments_id
- Comments_author_email
- Comments_author_datasourceUserId
- Comments_author_name
- Comments_content_mimeType
- Comments_content_textContent
- Comments_content_binaryContent
- Comments_createdAt
- Comments_updatedAt
- Comments_updatedBy_email
- Comments_updatedBy_datasourceUserId
- Comments_updatedBy_name
- CustomProperties_name
- CustomProperties_value
Action
Write
- Activity Type/Action
  Required
- Timestamp
  Required
- Document URL
  Required
- ID
- Body Content
- Datasource Instance
- Datasource
- Instance Only Name
- Duration
- Query
- Referrer
- Title
- Truncated
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Category
  Required
- Result Size
- Datasource Filter
- Timeout (milliseconds)
- Timezone
- Include Session Tracking Token?
Action
Search

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect tawk.to and Glean to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Glean on the Zapier blog

Make work flow with AI

Level up your tawk.to to Glean integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

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About Glean

Glean offers AI-powered search to give enterprise users the ability to search across organization-wide resources

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